topic Re: Model # VMB4000 Where is arlo pro push to talk button in Arlo Pro

Model # VMB4000 Where is arlo pro push to talk button

rebelsgirl — Fri, 28 Oct 2016 05:01:09 GMT

We just bought arlo pro. I am able to hear outside noises where the cameras are placed but there is nowhere on the arlo app to be able to push to talk. Can someone please guide me to where I can find the answer. Or if you have an answer I'd appreciate it.
I've read about people not being able to use different browsers to be able to use push to talk. But mine opens in an app and not in a browser. Perhaps I'm doing this wrong?
Tia,
Kimberly
Arlo pro
Using arlo app for Android

Re: Model # VMB4000 Where is arlo pro push to talk button

jguerdat — Fri, 28 Oct 2016 12:56:15 GMT

Use either the app or browser and use live view to see what's going on. There's a mic icon at the bottom of that view to activate the outgoing audio. Once you click on that, it opens a dialog box with a push to talk button. Press it while speaking, release it to stop.

Re: Model # VMB4000 Where is arlo pro push to talk button

TomMac — Fri, 28 Oct 2016 13:08:15 GMT

On Android, once you are viewing live, touch the MIC at the bottom row of screen... A pop up will appear with the button to push.

As to browsers... On iOS/android use the app, On PCs use the browser as there is no app.

Re: Model # VMB4000 Where is arlo pro push to talk button

dragonah — Wed, 14 Jun 2017 16:25:54 GMT

There is NOT a mic button below the live feed any more. I have Pause, Record, Camera (take a pic), Brightness, Speaker on/off, and the expand button. Where did the mic button go? I've used it before!

Re: Model # VMB4000 Where is arlo pro push to talk button

dragonah — Wed, 14 Jun 2017 16:26:28 GMT

PS Arlo Pro's (7 cameras) and the iOS app.

Re: Model # VMB4000 Where is arlo pro push to talk button

JamesC — Wed, 14 Jun 2017 17:03:44 GMT

dragonah,

Engineering is currently investigating this issue. I will post an update as soon as I have more information.

JamesC

Re: Model # VMB4000 Where is arlo pro push to talk button

Leonbze — Wed, 14 Jun 2017 17:45:28 GMT

I have this issue as well and I'm running version 2.4.2 on IOS 10.3.2 (14F89). I have Pause, Record, Camera, Lighting, Speaker and Fullscreen. No mic button anymore.

Re: Model # VMB4000 Where is arlo pro push to talk button

Super000 — Thu, 15 Jun 2017 01:34:35 GMT

Me too WHERE THE HELL IS MY MIC ICON !!!!!! I'm about to take these back. It was there when I first set them up yesterday WTH.

FIX IT!!!!!

Re: Model # VMB4000 Where is arlo pro push to talk button

mapnfl — Thu, 15 Jun 2017 01:56:27 GMT

James, any updates on this? I just purchased Arlo Pro yesterday and the mic function was working properly up until this morning, now I dont have the icon or the ability to use this feature.

Re: Model # VMB4000 Where is arlo pro push to talk button

Iseeyou123 — Thu, 15 Jun 2017 03:39:06 GMT

Same thing happened to me - The speaker component was slow & week the day I got it running & the next day the microphone icon was gone completely ????

Re: Model # VMB4000 Where is arlo pro push to talk button

Iseeyou123 — Thu, 15 Jun 2017 03:40:03 GMT

I want real customer service with a real person , this fouram is cute but ineffectual

Re: Model # VMB4000 Where is arlo pro push to talk button

seanJ44 — Thu, 15 Jun 2017 04:31:05 GMT

James please advise. I count on this Mic on A daily basis

Re: Model # VMB4000 Where is arlo pro push to talk button

Gronkers07 — Thu, 15 Jun 2017 09:27:58 GMT

Brought arlo pro today and have no mic button on live screen... also does anyone know how to activate the siren function?

Re: Model # VMB4000 Where is arlo pro push to talk button

Super000 — Thu, 15 Jun 2017 13:39:00 GMT

Hi Gronkets07,

Click on modes, choose the mode your on, click the device you want to turn the siren on for. Then you can edit the length of the siren alarm when it goes off and the loudness.

Re: Model # VMB4000 Where is arlo pro push to talk button

JamesC — Thu, 15 Jun 2017 16:40:40 GMT

This issue is only impacting the iOS app. The microphone feature is still available when using Android or the web client. Engineering is currently investigating this issue. I will post an update as soon as I have more information.

JamesC

Re: Model # VMB4000 Where is arlo pro push to talk button

Super000 — Fri, 16 Jun 2017 02:53:01 GMT

Update please.

Re: Model # VMB4000 Where is arlo pro push to talk button

Super000 — Fri, 16 Jun 2017 05:03:20 GMT

Seriously Update please. If no resolve then I want the difference in cost from the regular set of four vs the pro. The only real difference is the push to talk feature which is what solidified the deal.

I'm honestly stumped in how hard it is for you guys to figure this out. Your team obviously deployed new code out recently that took it away. Sooooo if you have ANY kind of change control processes every new change should be documented. Find it , reverse it.

Re: Model # VMB4000 Where is arlo pro push to talk button

JamesC — Fri, 16 Jun 2017 15:46:32 GMT

Engineering has deployed a fix that should resolve this issue. Users may need to log out and log back in to their iOS app before they will see fix.

Please let me know if you are still experiencing any issues with the microphone icon when live streaming using the Arlo iOS mobile app.

JamesC

Re: Model # VMB4000 Where is arlo pro push to talk button

Super000 — Fri, 16 Jun 2017 21:42:12 GMT

Thank you. I can confirm that the icon shows up. However I will need to test actual functionality when I return home later today.

Re: Model # VMB4000 Where is arlo pro push to talk button

Super000 — Sat, 17 Jun 2017 01:17:07 GMT

I have verified that full functionality is back along with the Mic Icon.

Thanks guys!