topic Re: No Mic 🎤What is going on? in Arlo Pro

No Mic 🎤What is going on?

Magw — Thu, 15 Jun 2017 11:49:14 GMT

I have had this product for 3 weeks now it doesn't work properly. I paid almost $800 dollars for useless equipment 4 camera and a iCloud station which is no longer compatible and bestbuy has a 15 day return policy what is going on? Will this problem be fixed anytime soon?

Re: No Mic 🎤What is going on?

TomMac — Thu, 15 Jun 2017 11:58:50 GMT

Magw wrote:
I have had this product for 3 weeks now it doesn't work properly. I paid almost $800 dollars for useless equipment 4 camera and a iCloud station which is no longer compatible and bestbuy has a 15 day return policy what is going on? Will this problem be fixed anytime soon?

There are at least 4 other threads .... the MIC icon was somehow deleted in the latest iOS App release the other day for the PRO camera.

It does not effect the PC usage or Android app.

It will be fixed ASAP... but it may take a week +/- due to Apple's app process of aproval

Re: No Mic 🎤What is going on?

Magw — Thu, 15 Jun 2017 12:08:48 GMT

I purchased a mycloud to use with Arlo now with the new updates my files don't transfer automatically and the mycloud device isn't even showing up. I call Tec support and they had to escalate it to another dept. I have to wait 48 hrs do you have any other suggestion to get mycloud back online? With my Arlo.

Re: No Mic 🎤What is going on?

TomMac — Thu, 15 Jun 2017 12:25:39 GMT

To be honest , I wasn't aware that Arlo worked with mycloud.... was it working in the past before yesterdays app update

Re: No Mic 🎤What is going on?

Magw — Thu, 15 Jun 2017 12:54:41 GMT

Yes. That's why I'm so messed up this system cost a lot of money.🤔

Re: No Mic 🎤What is going on?

Magw — Thu, 15 Jun 2017 12:55:32 GMT

I didn't want to have to pay for a yearly or monthly subscription is the reason why I purchased a My Cloud

Re: No Mic 🎤What is going on?

TomMac — Thu, 15 Jun 2017 12:59:18 GMT

you didn't mentioned WHICH tech dept you called, but I'd also call the second one you haven't.

Anytime you get two diff companies products not working together , it can be a headache fiq which one is at fault

Re: No Mic 🎤What is going on?

JamesC — Fri, 16 Jun 2017 15:46:19 GMT

Engineering has deployed a fix that should resolve this issue. Users may need to log out and log back in to their iOS app before they will see fix.

Please let me know if you are still experiencing any issues with the microphone icon when live streaming using the Arlo iOS mobile app.

JamesC

Re: No Mic 🎤What is going on?

marygb — Fri, 16 Jun 2017 17:13:43 GMT

I followed the instructions to log out/log in, but there is still no mic icon. I purchased my Arlo Pro just a few days ago, and apart from this ssue, it's great! I use it to monitor my dog while I'm away. I would like to use the mic function to talk with him and calm him down if needed.

Re: No Mic 🎤What is going on?

Jeep4x4Rider — Fri, 16 Jun 2017 17:42:52 GMT

Mic is back in IOS, I had to go to the profile and then logout and log back in.

Re: No Mic 🎤What is going on?

Jeep4x4Rider — Fri, 16 Jun 2017 17:44:48 GMT

I also restarted base station before logging off and back in, not sure if that is what fixed the issue.

Re: No Mic 🎤What is going on?

chassisdr — Fri, 16 Jun 2017 18:05:52 GMT

Just spoke with support. The fix is supposed to be sent to each acct. This is a real failure. Why would we spend hundreds extra to 'not speak' to the intruder?

Weak response from the company.

Re: No Mic 🎤What is going on?

JPC — Fri, 16 Jun 2017 18:24:34 GMT

A recent update on the iOS App came through.. Delete App & Re-download or loggin out your account and restarting the App are some of the options to make it work..