topic Camera not detecting motion in Arlo Pro

Camera not detecting motion

Kimhotaling — Thu, 15 Jun 2017 17:38:54 GMT

I bought a set of 4 Arlo Pro cameras. One of the 4 cameras will not detect motion. We have moved it to numerous locations and it just seems like it's just not working. Right now it's outside on the corner of the garage, pointing towards the driveway. Help!

Re: Camera not detecting motion

jguerdat — Thu, 15 Jun 2017 17:45:10 GMT

Try removing and resinstalling the battery. If that doesn't help, remove it from Settings, My Devices and resync. If it's truly a bad camera, you can swap at the store or open a case with support using the Contact Support link at the bottom here.

Re: Camera not detecting motion

Kimhotaling — Thu, 15 Jun 2017 18:13:47 GMT

Thanks! I will try your recommendations and see what happens...

Re: Camera not detecting motion

Kimhotaling — Thu, 15 Jun 2017 21:19:54 GMT

It did not work. I'm thinking we have a bad camera.

Re: Camera not detecting motion

JPC — Thu, 15 Jun 2017 21:22:47 GMT

or adjust your Motion Sensitivity to 99 and go down until you're ok with it.. See if that helps a bit..

Re: Camera not detecting motion

Kimhotaling — Thu, 15 Jun 2017 22:24:02 GMT

Already did that. I contacted support and it looks like it is indeed a bad camera. I will find out in the next day or 2 if they are sending me another one. Thanks for your suggestions.