topic Re: Arlo Pro DOA with dead pixels in Arlo Pro

Arlo Pro DOA with dead pixels

Benie — Thu, 15 Jun 2017 16:26:41 GMT

Hello:

I purchased 8 pcs Arlo Pro and one of them was a DOA with dean Pixels. It had been a nightmare to deal with Negear Tech Support and I am about publish a book about the deatils. Yes, I am talking about a "BOOK" and that much details request by tech support to solve a simple DOA case.

Am I the only one having this kind of experiences?

Re: Arlo Pro DOA with dead pixels

jguerdat — Thu, 15 Jun 2017 16:27:20 GMT

You do know that you can generally simply swap at the store, right? "You only have so much emotional ammunition. Use it wisely."

Re: Arlo Pro DOA with dead pixels

Benie — Thu, 15 Jun 2017 16:27:38 GMT

Emotional ammunition is not an issue here. A supoerguru shoulf have known that.

Your contributions to the community were to help and to reveal the facts.

Re: Arlo Pro DOA with dead pixels

TomMac — Thu, 15 Jun 2017 16:27:56 GMT

Benie wrote:

Am I the only one having this kind of experiences?

No .... there have been failures in cameras before

Question answered

Re: Arlo Pro DOA with dead pixels

Benie — Thu, 15 Jun 2017 16:28:16 GMT

TomMac:

Yes, there always have been failures in cameras before and you did not answer the key question about experiences with support nightmare.

People , or superguru might not know how to anwer the key questions sometime.

Re: Arlo Pro DOA with dead pixels

jguerdat — Thu, 15 Jun 2017 16:28:34 GMT

The more I know, the more I realize how little I know. You would do well to remember that.

Re: Arlo Pro DOA with dead pixels

Benie — Thu, 15 Jun 2017 16:28:49 GMT

Posting hollow, shallow, and no real answer replies to become a Superguru seemed to be the trend.

Re: Arlo Pro DOA with dead pixels

jcwrks — Thu, 15 Jun 2017 16:29:06 GMT

Benie wrote:

Hello:

Am I the only one having this kind of experiences?

No. Use the SEARCH feature to find other threads. Bad support is not exclusive to Netgear either.

Re: Arlo Pro DOA with dead pixels

ckdxxx — Thu, 15 Jun 2017 16:29:22 GMT

Yeah, but who's Dean Pixels?

Re: Arlo Pro DOA with dead pixels

jcwrks — Thu, 15 Jun 2017 16:29:40 GMT

ckdxxx wrote:
Yeah, but who's Dean Pixels?

Dead

Re: Arlo Pro DOA with dead pixels

ckdxxx — Thu, 15 Jun 2017 19:41:35 GMT

jcwrks wrote:
Dead

Oh, I'm sorry to hear of Dean's passing. My condolences.

Re: Arlo Pro DOA with dead pixels

Benie — Thu, 15 Jun 2017 20:25:58 GMT

Freedom of Posting was taken away from this community.

Someone on the board changed the title of the origianl message to make Netgear Tech Support look better.

It took me 15 days to work with Tech Support and got a run around with numerous uploads of files. Netgear ought to do something to improve the service, or just hire more Tech Support to play ping pong all day.

Re: Arlo Pro DOA with dead pixels

ckdxxx — Thu, 15 Jun 2017 20:36:43 GMT

I actually have been on the receiving end of what I would consider heavy-handed moderation here as well, but in this case, I really do feel that the edits were made for the sake of clarity and are reasonable.

I will, however, second your notion that Netgear's tech support is pretty useless.

Re: Arlo Pro DOA with dead pixels

JamesC — Thu, 15 Jun 2017 21:35:37 GMT

Benie,

As mentioned, the subject line edits to your post were made to better describe the issue you were having and to help other users who may be having the same or a similar issue. I understand your frustration and assure you this wasn't intended to change the tone of the post.

From the most recent notes in your case I can see that an RMA has been approved and hope this will resolve the issue.

I apologize for the frustration with support. We appreciate the feedback and I will forward your case information for review.

JamesC

Re: Arlo Pro DOA with dead pixels

Benie — Thu, 15 Jun 2017 21:44:33 GMT

James:

Apparently, you did NOT get it. You ought to leave the title the way it was on this message board. It did reflect the "Netgear Tech Support Nightmare" for a none technical issue to be resloved in 15 long days of comunication with numerous tech support as well as hours of uploading files, pictures, and repeat them again.