topic Re: "Record activity until motion stops" does not work in Arlo Pro

"Record activity until motion stops" does not work

Jabroni — Sat, 17 Dec 2016 23:58:39 GMT

Title says it all.

I have the cameras set to recorn on motion and not stop until motion stops. But instead of continuous recording for up to 300 seconds, the cameras only record for 9 seconds and then stop. And start a new recording moments later.

Anyone have a similar problem? Anyone know how to fix this?

(please do not suggest that I set up my own modes/rules. Ive already done that, and set the camera to the right setting, the setting simply doesnt work).

Re: "Record activity until motion stops" does not work

jguerdat — Sun, 18 Dec 2016 14:53:07 GMT

Since it's anew feature, there's been little testing and input. It does seem that there could be issues with it based on the few comments so far. However, it has to be asked - was the motion continuing in a manner which can be detected?

Re: "Record activity until motion stops" does not work

Jabroni — Sun, 18 Dec 2016 16:08:13 GMT

"Little testing and input"

Huh? Can I ask, why a feature is added that hasn't been tested and proven to work ahead of release? What is it with security camera companies using their customers as BETA testers.

If there is a glitch or bug that understandibly snuck it's way thru a company's own testing, I get it. But there is no excuse for a feature not working at all.

And to your second point, yes, of course the motion continues longer than 9 seconds. Otherwise I wouldn't be here bringing up the issue. And, like I mentioned in my first post, the canera wouldn't immediately start recording another 9 second clip if the motion wasn't continuing.

QUESTION: since this feature is "new and hasn't been tested" can I just set the cameras to record for fixed time, and if so, will it always record for 120 seconds or will it stop early if the motion stops?

Re: "Record activity until motion stops" does not work

Eugr — Sun, 18 Dec 2016 19:35:40 GMT

It looks like it always records for the previously set time limit minus one second. When I had 20 seconds and discovered this new setting, I started to get recordings 19 seconds long. Then I changed the fixed time to 30 seconds and then switched back to "record until motion stops" and now I'm getting 29 seconds recordings.

To me it seems like the feature was enabled in UI, but the firmware update supporting this functionality has not been pushed to the cameras/base station yet.

Anyway it would be good to hear official Netgear comment on that.

Re: "Record activity until motion stops" does not work

Jabroni — Sun, 18 Dec 2016 19:40:43 GMT

Very interesting observation.

This is what I was hoping for. Some users that have experienced this issue and noted some work arounds.

But again, this is VERY frustrating that a company would release a feature that they damn well know doesn't work. There is no way in hell that they didn't see this issue ahead of release.

I'd call customer support but the damn 45 min wait isnt worth it.

Re: "Record activity until motion stops" does not work

jguerdat — Sun, 18 Dec 2016 19:51:23 GMT

Little testing and input means from the users. Who knows what the labs have done?

Re: "Record activity until motion stops" does not work

Jabroni — Sun, 18 Dec 2016 19:56:54 GMT

Apparently the labs haven't done any testing.

I cannot imagine they thought this feature was ready for release. It's not quirky, or flawed, or sorta functional.... it's just flat out busted.

Re: "Record activity until motion stops" does not work

Stevenross — Mon, 19 Dec 2016 00:34:17 GMT

Good evening everyone I tried it and it doesn't work it seems like it's not sensitive at all compared to the timed setting. In the setting it seems that it starts too late ends too early and doesn't start again when motion is detected.

Re: "Record activity until motion stops" does not work

Jabroni — Mon, 19 Dec 2016 00:52:43 GMT

Stevenross wrote:
Good evening everyone I tried it and it doesn't work it seems like it's not sensitive at all compared to the timed setting. In the setting it seems that it starts too late ends too early and doesn't start again when motion is detected.

So knowing this, how does this get brought to Netgear's attention?

Do they read these forums?

Do they care?

Re: "Record activity until motion stops" does not work

Stevenross — Mon, 19 Dec 2016 00:58:32 GMT

They definitely read and moderate these forums

Re: "Record activity until motion stops" does not work

cyberone3 — Mon, 19 Dec 2016 12:59:14 GMT

I am also having the same issues guess back to times recording and 120 seconds 😞

Re: "Record activity until motion stops" does not work

jguerdat — Mon, 19 Dec 2016 13:35:00 GMT

I can verify this so it's an issue that will have to result in an update.

Re: "Record activity until motion stops" does not work

Jabroni — Tue, 20 Dec 2016 03:50:20 GMT

Let me say, thank u to all who have participated in this thread and have taken the time to verify the flaw I noticed with the motion sense.

This is a great community of users. Much better than what Im used too on social media.

All that said, how can we bring this issue to Netgear's attention?

Re: "Record activity until motion stops" does not work

jguerdat — Tue, 20 Dec 2016 14:19:36 GMT

Open a case through the Contact Support link at the bottom of the desktop version of these pages.

https://www.arlo.com/en-us/support/contact.aspx

Re: "Record activity until motion stops" does not work

Cam4me — Tue, 20 Dec 2016 17:31:06 GMT

Case opened 2 days ago and still no response. They obviously know Something is wrong. They'usually respond right away.

Re: "Record activity until motion stops" does not work

pcuser12345 — Tue, 20 Dec 2016 20:58:51 GMT

It doesn't work no effect it record to 9-10sec

Re: "Record activity until motion stops" does not work

Cam4me — Tue, 20 Dec 2016 22:01:41 GMT

Till I hear anything, I manually record about a minute so I don't miss event. My arlo Q cameras work great, recording couple seconds before and after event. Pretty accurate. Now if I could figure out why they record in pink

Re: "Record activity until motion stops" does not work

JamesC — Wed, 21 Dec 2016 00:48:00 GMT

Engineering is investigating this issue. This feature is still under development at this time and users should select a predefined length for recording until this feature is officially released. We will be removing this feature until it is ready for release.

JamesC

Re: "Record activity until motion stops" does not work

tillmotionstops — Mon, 26 Dec 2016 01:31:26 GMT

Yeah, I remember a couple days ago when I set my system to 'record until motion stops up till 5 minutes'. I figured, "this is the setting for me"! Then it disappeared! I was baffled! At least now I can quit looking for it and know I actually did have that setting before.

Re: "Record activity until motion stops" does not work

1unhappycustome — Fri, 24 Mar 2017 18:45:29 GMT

This was a primary factor in my decision to buy the Arlo system and the feature has been removed. Now I am stuck with a system that does not perform as advertised. Are there others in the same situation? I have escalated my case to several departments. Not very customer friendly. Let’s get this resolved