topic Re: Arlo Pro keeps going offline in Arlo Pro

Arlo Pro keeps going offline

hlanza01 — Fri, 09 Jun 2017 10:15:46 GMT

I've had the Arlo Pro with two cameras for a couple of weeks now and one of the cameras keeps going offline. It's fully charged. I've removed it and synced it again and it works for a day or so and goes offline again. The other camera has had no issues. Could this one just be a lemon?

Re: Arlo Pro keeps going offline

jguerdat — Fri, 09 Jun 2017 12:15:39 GMT

Could be but first swap the cameras around. It could be the location causing an issue with the WiFi signal quality and/or strength. If the issue stays with the location, try moving the base or camera to improve the signal.

Re: Arlo Pro keeps going offline

hlanza01 — Fri, 09 Jun 2017 14:08:59 GMT

Thank you for the response. I will try that tonight.

Re: Arlo Pro keeps going offline

hlanza01 — Fri, 09 Jun 2017 23:47:47 GMT

I think it's the battery not holding a charge. It was fully charged when I put it outside and a few hours later it was dead.

Re: Arlo Pro keeps going offline

JamesC — Mon, 12 Jun 2017 18:28:07 GMT

hlanza01,

Adding to the suggestion above, you could also try swapping the battery with the camera that is behaving normally to see if you get the same results.

JamesC

Re: Arlo Pro keeps going offline

pwgriggs — Sat, 26 Aug 2017 06:28:29 GMT

Re: Arlo Pro keeps going offline

pwgriggs — Sat, 26 Aug 2017 06:31:42 GMT

All five of my cameras have been going offline every few days for about a month now. The batteries are fine, great signal strength, cameras easily within range. Didn't have any problems during the first couple months before this issue. Not sure what to do. Please help. Thanks.

Re: Arlo Pro keeps going offline

jguerdat — Sat, 26 Aug 2017 13:40:59 GMT

That kinda sounds like the base is doing something bad since all the cameras die. A power cycle may help. Verify that your firmware is up to date compared to what's posted in the Release Notes section here. It may be worth a total reset by removing all devices in Settings, My Devices and start fresh. If that doesn't help, open a case with support.