topic Re: Arlo Pro Microphone issue in Arlo Pro

Arlo Pro Microphone issue

chrdur2745 — Sun, 11 Jun 2017 21:26:52 GMT

I installed an Arlo Pro Camera system in my mothers home yesterday and when I try to speak over my computer or the Arlo app I can talk to my mom but I cannot hear her speak back. I have to stop and hit the live button again in order to hear her. Then I hit the talk button again, I can speak to her but I am not able to hear anything.

I have the same Arlo system in my house but do not have this problem. What can I do to fix this problem?

Re: Arlo Pro Microphone issue

TomMac — Mon, 12 Jun 2017 01:46:12 GMT

chrdur2745 wrote:

I installed an Arlo Pro Camera system in my mothers home yesterday and when I try to speak over my computer or the Arlo app I can talk to my mom but I cannot hear her speak back. I have to stop and hit the live button again in order to hear her. Then I hit the talk button again, I can speak to her but I am not able to hear anything.

I have the same Arlo system in my house but do not have this problem. What can I do to fix this problem?

I believe this may be a known issue... the fix ( tho temp ) is to try and toggle off the mic only..it works for me for the camera audio to return

Re: Arlo Pro Microphone issue

Morten-Kroejby — Mon, 12 Jun 2017 17:07:13 GMT

yes i have the same issue, it came when i updated my arlo app on my iphone. Before updating, it worked but with 3-4 sec. delay......

GET IT FIXED NETGEAR !

Re: Arlo Pro Microphone issue

JamesC — Thu, 15 Jun 2017 16:18:15 GMT

Engineering is currently investigating this issue. I will post an update as soon as I have more information.

JamesC

Re: Arlo Pro Microphone issue

JamesC — Mon, 19 Jun 2017 15:00:11 GMT

A new iOS version of the Arlo Mobile app is available for download. Please make sure to update the latest iOS version. You can see the release notes here: Release Notes - iOS App 2.4.2 - 14th June 2017

JamesC

Re: Arlo Pro Microphone issue

002ten — Mon, 19 Jun 2017 19:02:44 GMT

The 2way mic is still not working on Tmobile LTE after the 2.4.2 update.

Re: Arlo Pro Microphone issue

chrdur2745 — Mon, 19 Jun 2017 23:05:55 GMT

I download is The new iOS app on June 16 and it did not correct the problem. I still cannot hear once I speak in app and release button.