topic Re: Wrong time in Arlo Pro

Wrong time

nolan1123 — Fri, 09 Jun 2017 19:24:30 GMT

Hello, just got my new Arlo base station with two Arlo pro camera. Set it up and it automatically updated the firmware on both the base station and cameras. Here is the problem I keep having...

The motion activated saved videos have the wrong time stamped on them. I researched and found other people have had the same problem. So I followed thier advice and restarted the base station and seemed to fix the problem. But after about a day or so it goes right back to stamping the wrong time on the vidoes again. I would restat the base station and it would fix the problem. Then again after a day or so it stamps the wrong time..I am now lost as to waht to do, I am not going to restart the base station every day. Is there a perminate fix to this?

Please help,

Thanks

Re: Wrong time

jguerdat — Sat, 10 Jun 2017 01:02:10 GMT

Have you properly set the time zone in Settings?

Re: Wrong time

nolan1123 — Sat, 10 Jun 2017 13:28:25 GMT

Yes time zone setting are correct.

Re: Wrong time

JamesC — Mon, 12 Jun 2017 17:28:56 GMT

nolan1123,

What Time Zone are you using?

JamesC

Re: Wrong time

nolan1123 — Mon, 12 Jun 2017 20:19:06 GMT

I am using the eastern time zone as I live in PA.

Re: Wrong time

nolan1123 — Mon, 12 Jun 2017 20:21:30 GMT

I even went though the reset process once again by using the reset button you puch with a paperclip. Still its not working right. It seems the time stamp grdually gets worse every day. As of today its off by 6 minutes, where it was 2 minutes off. When I restart the base station it goes back to normal with the correct time stamp. But gradually vers off as time goes on.

Re: Wrong time

JamesC — Tue, 13 Jun 2017 21:54:00 GMT

nolan1123,

Definitely not normal behavior. Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Wrong time

nolan1123 — Sat, 17 Jun 2017 13:07:21 GMT

I did contact them, they had me reset my modem and router and that didnnt work either. Then I even went as far as getting a new base station, installed it yesterday. Woke up today and it has the wrong time stamped again. This is getting old and will be sending over $1000 worth of Arlo stuff back if I dont get a solution soon.