topic Phone app lag logging in in Arlo Pro

Phone app lag logging in

Dougski60 — Thu, 08 Jun 2017 23:48:42 GMT

On Android the arlo app is terribly logging in. I often have to stop it and restart it several times. It doesn't behave with LastPass either. My phone is otherwise fast and smooth (pixel XL). What gives? It can takes many minutes to log in, if there was a security issue the person or situation is likely to be far in the past once I get in. . Once logged in it isn't bad, so it seems to be a server side authentication issue. Thoughts?

Re: Phone app lag logging in

TomMac — Fri, 09 Jun 2017 00:21:56 GMT

Is this happening on both wifi and celluar?... Have you chaeck the response on a pc via browser to make sure the system is 100%?

Re: Phone app lag logging in

Dougski60 — Fri, 09 Jun 2017 01:08:47 GMT

Wifi or cell, yes no difference. Always slow. I have not compared computer browser. I'm talking phone only.

Re: Phone app lag logging in

jguerdat — Fri, 09 Jun 2017 12:33:52 GMT

This has been reported and there are open cases, including mine, on this. It's under investigation but no resolution yet.

I have 3 Android devices. 2 generally work fine (old Galaxy Nexus running LineageOS 13.1 and a Nexus 6 with stock 7.1.1) but my tablet, a Nexus 10 with LineageOS 14.1, has this issue. Even the ones that work fine have the occasional issue but not often. The tablet requires that I almost always have to use the multitask soft button to kickstart things. I'll get the inital blank screen and will hit the button and wait. That almost always causes the Arlo app to pop back up. Sometimes it will log in, sometimes I have to use the button again. Occasionally I have to force stop the app to get it to work. Try using the multitask button trick since it's much easier than force stopping to get through the login.

Re: Phone app lag logging in

Dougski60 — Fri, 09 Jun 2017 12:55:40 GMT

Wow, that is a perfect description of the behavior of the app and what you can do to try to work around it. Is your case on the board? Should I be closing this and hopping on to your (or whichever one is the "master") so I can hear about any resoution. Sounds like it primarily affects newer os devices....

Thank you very much for posting.

Re: Phone app lag logging in

jguerdat — Fri, 09 Jun 2017 13:23:35 GMT

There's no "master" case but I'd recommend opening your own using the Contact Support link at the bottom here just for completeness.

You're right - it's just affecting certain devices with recent OSes (I think it's an OS issue but may be related to specific issues with specific devices).