topic Re: one of two cameras not recording in Arlo Pro

one of two cameras not recording

KertzPenneyz — Mon, 05 Jun 2017 19:04:42 GMT

Bought the two pack.
Easy set up and both cameras working right away.
One stop connecting to the base and was no longer recording.
The other continues to work just fine.
What's up with the one not recording?

Re: one of two cameras not recording

Streak2 — Mon, 05 Jun 2017 19:05:09 GMT

Remove the camera using the app, remove and replace the battery to reset the camera and then try and resync.

Re: one of two cameras not recording

KertzPenneyz — Mon, 05 Jun 2017 19:05:22 GMT

Thank you.
I had tried that. Now, using the app the base does not see the camera. Cannot sync.

Re: one of two cameras not recording

TomMac — Mon, 05 Jun 2017 19:05:37 GMT

Go to settings and for the trouble camera, use REMOVE DEVICE, bring it back as if new ( sync )

Re: one of two cameras not recording

KertzPenneyz — Thu, 08 Jun 2017 02:32:29 GMT

Did all of the above . . . Camera came back on line and within an hour was back off line. The 2nd camera continues to work just fine.
Is it possible I have a "bad" camera?

Re: one of two cameras not recording

jguerdat — Thu, 08 Jun 2017 11:29:10 GMT

That can be due to an issue with the WiFi connection to the base. Do you have another camera that you can use to swap positions? That would tell you if it's the camera or the location.

Re: one of two cameras not recording

KertzPenneyz — Thu, 08 Jun 2017 13:07:48 GMT

We have not permany mounted the cameras yet. The first time it happened the cameras were sitting near each other in the same location.

Re: one of two cameras not recording

jguerdat — Thu, 08 Jun 2017 17:51:23 GMT

Sounds like it's likely the camera. You can open a case with support using the Contact Support link at the bottom here or swap at the store.

Re: one of two cameras not recording

KertzPenneyz — Thu, 08 Jun 2017 23:26:46 GMT

Thank you. I really appreciate all the input.