topic Re: Arlo Pro not showing on app in Arlo Pro

Arlo Pro not showing on app

JL_73 — Sat, 03 Jun 2017 12:34:31 GMT

Had arlo and base for 1 yr. worked fine. Got arlo pro with new base and hooked up in same place. Base and camera seem to sync but app says add new device and doesn't show base or camera? What is going on?

Re: Arlo Pro not showing on app

TomMac — Sat, 03 Jun 2017 12:38:51 GMT

Reboot the base unit and also the phone ( device / os ? )

Re: Arlo Pro not showing on app

JL_73 — Sat, 03 Jun 2017 12:57:41 GMT

still not showing up on app but camera and base show they are sync'd

Re: Arlo Pro not showing on app

jguerdat — Sat, 03 Jun 2017 13:15:07 GMT

What about with a browser?

Re: Arlo Pro not showing on app

JL_73 — Sat, 03 Jun 2017 13:18:31 GMT

not on browser either, they all just open to add device

Re: Arlo Pro not showing on app

jguerdat — Sat, 03 Jun 2017 13:32:08 GMT

Open a case with support using the Contact Support link at the bottom here.

Re: Arlo Pro not showing on app

JL_73 — Sat, 03 Jun 2017 13:51:20 GMT

I will try that, last resort is a phone call I guess.

Re: Arlo Pro not showing on app

JamesC — Mon, 05 Jun 2017 22:43:54 GMT

JL_73,

Do the base and camera show under My Devices > Settings?

JamesC

Re: Arlo Pro not showing on app

JL_73 — Tue, 06 Jun 2017 12:30:08 GMT

Contacted Support and they were able to guide me through setting up the base under devices. As soon as that was done the cameras came online.