topic Arlo-Pro Night Visiion in Arlo Pro

Arlo-Pro Night Visiion

DougandMax — Thu, 01 Jun 2017 13:23:00 GMT

I recently purchased a Arlo Pro System, I initially setup one camera outside, one inside in the kitchen. The other 2 were sync and on counter until the weekend. The one camera outside deisplayed perfect night vision. When I mounted the other two camewras for a total outside, two show a black screen and one shows some color picture due to a security light. I followed the instruction from the Arlo team to remove the two cameras from the account, pull out battery and re-sync. Did so yesterday and have the same issue. How do I get the night vision to work? I have read that you have to disable the zoom, how do you do that? Why would one camera work and not all 3? I purchased a NetGear AC1730 Router to ensure there is power to drive the cameras. Any advise is appreciated.

Re: Arlo-Pro Night Visiion

jguerdat — Thu, 01 Jun 2017 15:13:31 GMT

The router has no connection to the issue or with general operation.

Check your firmware versions on all cameras and the base and compare them to the latest listed in the Release Notes section here.

Is the camera using Pan and Zoom?

Re: Arlo-Pro Night Visiion

DougandMax — Thu, 01 Jun 2017 18:01:48 GMT

When I first sync cameras last week it prompted to load firmware update. All cameras on running on 1.092.0.3_12290. In the settings under video settings is has the words PAN & ZOOM under Roate Image. The letters are shaded. How do I shut off the Pan & Zoom?

Re: Arlo-Pro Night Visiion

jguerdat — Thu, 01 Jun 2017 20:52:32 GMT

Remove and reinstall the camera battery and power cycle the base. Any luck?

Re: Arlo-Pro Night Visiion

DougandMax — Fri, 02 Jun 2017 11:40:26 GMT

I will attempt that today. I did remove the batteries and rescync the cameras before. I will try powering down and up the base. Will let you know if it works. Appreciate the assistance. I did turn off the night vision last nigh and could see b/w visuals.

Re: Arlo-Pro Night Visiion

Paul_FCCL — Sat, 03 Jun 2017 02:53:29 GMT

I ended up turning off night vision on an outdoor Pro, street light right in front of my house makes it possible for a clearer view without it.

Re: Arlo-Pro Night Visiion

DougandMax — Mon, 05 Jun 2017 12:32:17 GMT

Negative. I can see B/W images when I turn off the night vision. I even swapped out cameras from inside to outide and vice verses. No change. Black picture with night vision on. Do I need to switch out cameras?

Re: Arlo-Pro Night Visiion

jguerdat — Mon, 05 Jun 2017 15:55:23 GMT

That or open a case with support using the Contact Support link at the bottom here.