topic Lost passward in Arlo Pro

Lost passward

AllenCYT — Thu, 01 Jun 2017 07:39:54 GMT

I have a system which was set up by a friend and I lost the passward. Now I couldn't reach my friend, can I just register a new account to reconnect my system? What are the process steps need to be done ?

Re: Lost passward

TomMac — Thu, 01 Jun 2017 12:20:31 GMT

In order to use a system on a new account, ALL devices must be removed from the account.

If you don't have the password, you can't do this WITHOUT Netgears assistance.... So you will have to contact Netgear directly to solve this issue

Re: Lost passward

AllenCYT — Thu, 01 Jun 2017 23:38:56 GMT

Thanks Tom !