topic Re: Base station offline in Arlo Pro

Base station offline

Vito8 — Wed, 05 Apr 2017 07:03:45 GMT

My system is up at my vacation house and the internet goes off From time to time. It's back on because my wifi thermostat is working. Since it asked to upgrade my firmware, it won't seem to go back on. I'm 4 hours away so I can't just go there to check it out. Any way of resetting the base station????

Re: Base station offline

jguerdat — Wed, 05 Apr 2017 13:38:52 GMT

The only chance you have is if the Restart button is visible in Settings, My Devices, your base. If not, physical presence will be needed.

We've taken to recommending some extra items for remote locations to help fly through some issues, although Internet access outages can't easily be handled unless you have a router that supports a 3G/4G failover and you're willing to set that up. Generally, use a UPS/battery backup for your modem, router and base so power outages won't be an issue except for very long ones. Also, a remote control switch such as a WeMo is useful for the base so a non-responsive base can be power cycled as long as the Internet is working. Won't help you right now but should be useful in the future.

Re: Base station offline

Vito8 — Thu, 06 Apr 2017 07:27:58 GMT

The restart button is not visible. Well, it's visible but it won't allow me to touch it. I thank you for your input. It's been very informative. I think I will go with either the USP/battery backup or WeMo. I hate not being able to see my cameras. Good thing I'm going up next weekend. Thanks again. I really do appreciate your assistance.

Re: Base station offline

jguerdat — Thu, 06 Apr 2017 12:38:32 GMT

I'd go with BOTH the UPS and WeMo. The UPS just keeps things running but you can't force a power cycle on the base unless you get an expensive UPS with remote control.

Re: Base station offline

Rmsmith727 — Wed, 31 May 2017 21:38:42 GMT

My system has said off line for 2 days now. I can't find a real answer in here that tells me what to do. I have restarted it on the base station like 3 times, I've unplugged everything and even in plugged my wifi router and it's working fine. I don't understand, I even took on of the cameras down and plugged it in to charge the battery even though it wasn't dead.... please help this is infuriating...

Re: Base station offline

828Kerr — Wed, 31 May 2017 23:01:07 GMT

Did the UPS buy you much time? I'm thinking after 24hrs w/o power you'll be right back were you started..Correct me if I'm wrong but if you loose power you'll loose your Arlo pro system. RIGHT?

Re: Base station offline

jguerdat — Thu, 01 Jun 2017 00:54:29 GMT

Rmsmith, what LEDs are lit and what color?

828Kerr, you can spend a fortune on a UPS. I spent $100 and it should last for hours. However, any battery will deplete regardless of the capacity so you can only plan on the likely scenarios, not a 10 day outage. If you're going to do that, you also need a backup generator.