topic Re: Download video clips not working in Arlo Pro

Download video clips not working

vjl — Tue, 30 May 2017 21:14:05 GMT

It's seems pretty simple. I open the clip I want and click on "download". It takes me to a new tab and gets stuck trying to connect (blue circle going round and round).

Re: Download video clips not working

TomMac — Wed, 31 May 2017 00:50:31 GMT

Have you tried on another device like a PC?

Re: Download video clips not working

vjl — Wed, 31 May 2017 14:04:51 GMT

I'm using my Dell laptop. I download all the time.

Re: Download video clips not working

JamesC — Wed, 31 May 2017 15:40:48 GMT

vjl,

Trying using a different browser (Chrome, Firefox) to further isolate the issue. Do you still see the same behavior?

JamesC

Re: Download video clips not working

vjl — Wed, 31 May 2017 15:51:05 GMT

I normally use Firefox. But I tried Chrome and it downloaded. What do I need to do ( besides use Chrome)?

Re: Download video clips not working

JamesC — Thu, 01 Jun 2017 16:14:38 GMT

vjl,

I have not been able to reproduce any issues downloading library content using Firefox. You could try reinstalling Firefox and making sure it is complete up to date.

JamesC