topic Re: Library Issues in Arlo Pro

Library Issues

stevem2009 — Wed, 31 May 2017 01:46:11 GMT

All my saves in library just disappeared. went to library and everything was gone.

Re: Library Issues

Freddy112178 — Wed, 31 May 2017 01:51:16 GMT

Theres a temporary outage in a previous discussion from arlo dated 944pm... if you go to library then filter uncheck manual and the teocrdings will show... its a temp fix for now... you can view recordings from your email as well

Re: Library Issues

Lhamm0828 — Wed, 31 May 2017 01:52:41 GMT

This just happened to me as well.
Any resolution?

Re: Library Issues

Lhamm0828 — Wed, 31 May 2017 01:53:16 GMT

Thank you!

Re: Library Issues

BeaTCat — Wed, 31 May 2017 01:53:27 GMT

I have the exact same problem! I'm guessing this is an Arlo issue. Hopefully it will be fixed soon.

Re: Library Issues

wiccawillow — Wed, 31 May 2017 02:04:34 GMT

Me too, down all day, no access to Library, all recordings missing

Technical support after 20 minutes of waiting tried to get me to trouble shoot my base station, even though they already knew it wasn't a base station or camera issue, how insulting

Re: Library Issues

stevem2009 — Wed, 31 May 2017 02:06:46 GMT

I went to support and it sent my message to community.

Re: Library Issues

wiccawillow — Wed, 31 May 2017 02:21:33 GMT

hdave posted (netgear employee)
"

Temporary limitation displaying thumbnails and videos in your Arlo library[ New ]

‎2017-05-30 09:41 PM - last edited on ‎2017-05-30 10:07 PM by ChristineT

We are aware of a temporary limitation displaying thumbnails and videos in your Arlo library. All other functions are available – Arlo will still send you notifications and store your video, and you can view your video through the notification."

NO , NO you CANNOT, I have gotten NO push Notifications, no ability to VIEW Stored videos ,,, WHERE,? notifications give a still image at times and NO VIDEO. at least not on my end

Re: Library Issues

wiccawillow — Wed, 31 May 2017 02:26:17 GMT

My library just re-appeared, anyone elses,

My camera indicate I should have a bunch of videos from today, but NONE exist. What about you guys.

Re: Library Issues

JamesC — Wed, 31 May 2017 15:39:01 GMT

There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions. Thank you!

JamesC