topic Re: All arlo recordings are missing from cloud now in Arlo Pro

All arlo recordings are missing from cloud now

timtong — Wed, 31 May 2017 00:59:25 GMT

from IOS, see push notification, open the app, go to lib, no recording found, even old recordings are missing

from web, go to lib, see some videos were aggregated under 1st May.

Is your cloud experiencing some trouble

Re: All arlo recordings are missing from cloud now

Yahoogirlz13 — Wed, 31 May 2017 01:23:19 GMT

You're not the only one all of mine are gone as is someone else's who commented on my post..

Re: All arlo recordings are missing from cloud now

wiccawillow — Wed, 31 May 2017 01:27:32 GMT

Me too,

My LIRARY is STUCK on May 1st and my videos from last night are missing, I created a recording to force one tonight and it is not displaying in my library WTF

I rely on these for personal safety and security of my home as I live remote in the woods. I am very PISSED off right now.

Be safe

Re: All arlo recordings are missing from cloud now

wiccawillow — Wed, 31 May 2017 01:28:34 GMT

Mine too

cannot access LIBRARY it is stuck on May 1st

Re: All arlo recordings are missing from cloud now

jal129 — Wed, 31 May 2017 01:45:50 GMT

Same exact thing happening over here. Hopefully I don't get robbed in the meantime.

Re: All arlo recordings are missing from cloud now

jer3rd — Wed, 31 May 2017 01:49:51 GMT

All mine are gone too. I really hope Arlo addresses this issue quickly!

Re: All arlo recordings are missing from cloud now

Jaylynb4 — Wed, 31 May 2017 01:55:40 GMT

Same problem. Only had Arlo for 3 days and everything is gone.

Re: All arlo recordings are missing from cloud now

Arlo15 — Wed, 31 May 2017 02:04:31 GMT

Sounds like a maintenance is going on without notice. I was able to see today's recordings by changing filters. Still was missing the rest of the weeks recordings though.

Re: All arlo recordings are missing from cloud now

Yahoogirlz13 — Wed, 31 May 2017 02:06:09 GMT

I resynced n everything is back to normal..

Re: All arlo recordings are missing from cloud now

JamesC — Wed, 31 May 2017 15:02:14 GMT

There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions. Thank you!

JamesC

Re: All arlo recordings are missing from cloud now

RandyQUATTRO — Fri, 02 Jun 2017 00:54:12 GMT

As of today, 6/1/17, all videos from last 5-7 days are gone. Emails with links for videos sent yesterday are now expired. I already restarted my base station. I have premiere account. Why is this still happening?

Re: All arlo recordings are missing from cloud now

MissMissy2015 — Fri, 02 Jun 2017 02:34:48 GMT

I watched live motion and saved. Cannot locate videos to watch . How do I find the motion videos?

Re: All arlo recordings are missing from cloud now

Yahoogirlz13 — Fri, 02 Jun 2017 02:37:35 GMT

Try turning off all your cameras except new and then remove that one and resync..

Re: All arlo recordings are missing from cloud now

jguerdat — Fri, 02 Jun 2017 12:50:55 GMT

MissMissy2015 wrote:
I watched live motion and saved. Cannot locate videos to watch . How do I find the motion videos?

Any recorded videos are in the Library.