topic Re: Arlo Pro recordings not in library in Arlo Pro

Arlo Pro recordings not in library

SoonerStacey — Wed, 31 May 2017 00:31:47 GMT

I'm getting notifications that I have recordings, but my library has nothing. The recordings from the past 10 days are also missing from my library.

It was all working fine an hour ago.

Re: Arlo Pro recordings not in library

weebs — Wed, 31 May 2017 00:36:01 GMT

i have the same issue

Re: Arlo Pro recordings not in library

Jbaz — Wed, 31 May 2017 00:37:26 GMT

I have same thing going on . Any help w this yet?

Re: Arlo Pro recordings not in library

User0002 — Wed, 31 May 2017 00:39:41 GMT

I also have the same problem.

Re: Arlo Pro recordings not in library

brunsdon23 — Wed, 31 May 2017 00:40:07 GMT

same thing is happening to me.

Re: Arlo Pro recordings not in library

Andy8122 — Wed, 31 May 2017 00:44:21 GMT

I having the same issue any update, ??

Re: Arlo Pro recordings not in library

DaveWoj — Wed, 31 May 2017 00:47:11 GMT

I am assuming the North Korean's or someone else hacked the system. Mine are also all gone.

Not cool Netgear

Re: Arlo Pro recordings not in library

Leaann2008 — Wed, 31 May 2017 00:50:57 GMT

Me also! All my recordings are gone all of a sudden! Glad i downloaded the important ones right away. Is this a system issue?

Re: Arlo Pro recordings not in library

brunsdon23 — Wed, 31 May 2017 00:53:32 GMT

If you log on your account on the computer, it is still recording and you can see your previous recordings still. Weird thing though, is that they will periodically all go away and then come back again.

You also cannot search by date. weird..

Re: Arlo Pro recordings not in library

JPC — Wed, 31 May 2017 00:54:37 GMT

Yup same here.. Is this happening for Basic plan only? that will be sad if it is..

Re: Arlo Pro recordings not in library

Vacrt2002 — Wed, 31 May 2017 00:55:06 GMT

So is it just the mobile app that's missing the history???

Re: Arlo Pro recordings not in library

brunsdon23 — Wed, 31 May 2017 00:55:32 GMT

I cannot locate a number for Arlo. Do they review these threads to see if any issues?

Re: Arlo Pro recordings not in library

Madmom2017 — Wed, 31 May 2017 00:59:18 GMT

This just happened to me now. I actually had to send them to the police earlier due to my car being broken into and now 9 days worth of recording is gone and no longer recording but getting notifications! I pay for the three months to be saved!

Re: Arlo Pro recordings not in library

Boyblue — Wed, 31 May 2017 01:00:39 GMT

Hello All,

Same thing here. I have 5 cameras outside and when checking a little while ago my recent history has disappeared. the last recordings in my library are on May 1 2017, first recording at 7:xx AM and last one at 11:xx PM.

I wonder whats going on?

Andrew

Re: Arlo Pro recordings not in library

brunsdon23 — Wed, 31 May 2017 01:01:17 GMT

you should be able to get them on the main webpage still

Re: Arlo Pro recordings not in library

Rcmp1234 — Wed, 31 May 2017 01:02:44 GMT

Same here. All recordings are gone. Get notifiers but no recorded videos. Live works fine still

Re: Arlo Pro recordings not in library

ebatavia — Wed, 31 May 2017 01:02:50 GMT

Me too cant seem to see any of my videos shows last time was May 20th worked this am now all gone the number I found for them is 408-638-3750 I called they will put you on hold for ever I hope this is just a glicth as I paid the one year service plan at $125.00 I think I should get some dort of a refund

Re: Arlo Pro recordings not in library

jguerdat — Wed, 31 May 2017 01:11:54 GMT

Open a case with support using the Contact Support link at the bottom here. All of you.

Re: Arlo Pro recordings not in library

Madmom2017 — Wed, 31 May 2017 01:22:15 GMT

I just got off the phone with them. They have zero response. I will receive and email within 24 hrs. It is happening to everyone.
This is BS!!!!!

Re: Arlo Pro recordings not in library

weebs — Wed, 31 May 2017 01:23:38 GMT

Vacrt2002 wrote:
So is it just the mobile app that's missing the history???

no both web and app