topic Cloud recordings disappeared in Arlo Pro

Cloud recordings disappeared

ChuckChandler — Wed, 31 May 2017 01:23:17 GMT

I have only had the Arlo Pro for 2 days, and all of the recording have disappeared from my library. I get email notifications and can view the video from my email, but cannot access it from my library. What good is a cloud service that doesn't hold the videos. It's only 2 days worth, and not that many. Anyone else experience this?

-Chuck

Re: Cloud recordings disappeared

dfwald — Wed, 31 May 2017 01:25:16 GMT

Seems like everyone is experiencing this. I've had my Arlo cameras for seven months with no issues and tonight the Netgear Cloud seems to have gone bonkers. Not making me comfortable.

Re: Cloud recordings disappeared

pcuser12345 — Wed, 31 May 2017 01:30:09 GMT

Same issue I got notifications I check video all day no recording.

Re: Cloud recordings disappeared

Rinko — Wed, 31 May 2017 01:50:41 GMT

It appears to be system wide

Re: Cloud recordings disappeared

Talas29 — Wed, 31 May 2017 01:58:08 GMT

I thought im the only have an issue like that,huh!!!

Re: Cloud recordings disappeared

dfwald — Wed, 31 May 2017 02:51:49 GMT

Looks like all the videos from the last week appeared again. Yay! I hope we get an explanation of why they disappeared today.

Re: Cloud recordings disappeared

JamesC — Wed, 31 May 2017 15:41:23 GMT

There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions. Thank you!

JamesC