topic Re: Arlo Pro Camera having an interference noise in Arlo Pro

Arlo Pro Camera having an interference noise

JPC — Tue, 30 May 2017 02:00:37 GMT

2 of my Arlo Pro Cameras are having this interference ticking noise when plugged into the outlet using the original USB cable & power Adaptor. I get it when playing both live view and recorded clips with sound from the App.. Just want to find out if anyone out there have similar experience? Maybe this can be cured by firmware update?

Re: Arlo Pro Camera having an interference noise

TomMac — Tue, 30 May 2017 13:19:14 GMT

There may be a issue.... with some of the early Pro cameras doing this... it was either a ticking noise or what I call "techno" music ( data noise ).

Call Netgear suport, have the Hardware model and serial number and FW version ( settings. device info )

They may be able to assist you

Re: Arlo Pro Camera having an interference noise

JPC — Tue, 30 May 2017 21:54:18 GMT

Hi Tom,

I just found out that when the battery is charging while camera is being used as live view. It's giving this fast ticking/flapping sound but when it's fully charged the noise slowed down but the sound still there.. I already swap/returned these cameras and still the same.. so I don't think these are defective cameras but it's something to do with design that's overlooked? Again, I hope anyone can do a test also..

Re: Arlo Pro Camera having an interference noise

Johnny290 — Tue, 30 May 2017 22:15:42 GMT

Return it

Re: Arlo Pro Camera having an interference noise

Johnny290 — Tue, 30 May 2017 22:33:54 GMT

I had the same problem and had to get the cameras replaced

Re: Arlo Pro Camera having an interference noise

JPC — Wed, 31 May 2017 19:13:21 GMT

@TomMac, @Johnny290.. Thanks guys, you're right.. My 3rd time to return the camera and finally I don't hear the noise anymore.. I was ready to return it for good but it worked.. I guess there's a lot of these defect cameras floating around.. These are Add-on cameras btw and both are connected by USB thru a pwr outlet with battery inside so I don't have to worry about running out of battery.. Does battery gets bad over time if I just leave it charging? I know it does an auto mode to prevent from overcharging but over time do you think it's going to lose the efficiency? Thanks again..

Re: Arlo Pro Camera having an interference noise

Johnny290 — Wed, 31 May 2017 19:15:19 GMT

I think the battery will be fine don't worry about it

Re: Arlo Pro Camera having an interference noise

Starr01 — Wed, 31 May 2017 20:42:48 GMT

I am on my second set of 4 pack arlo pro and I have a static/ hissing sound. This is with live view and playback. From what I am understanding this is not normal? I have this when view on 3 different devices. Could I get some input. Should I return and try again?

Re: Arlo Pro Camera having an interference noise

Johnny290 — Wed, 31 May 2017 20:44:24 GMT

Yes return it the earlier versions had this problem

Re: Arlo Pro Camera having an interference noise

Johnny290 — Wed, 31 May 2017 20:46:26 GMT

I only had one of my cameras with this problem I called Netgear after the second call they sent me a new camera I sent the old one back

Re: Arlo Pro Camera having an interference noise

Starr01 — Wed, 31 May 2017 20:48:04 GMT

Thank you. Do you know how to tell from box in store if it is an earlier version?

Re: Arlo Pro Camera having an interference noise

Johnny290 — Wed, 31 May 2017 20:49:43 GMT

No sorry I'm not sure

Re: Arlo Pro Camera having an interference noise

Starr01 — Wed, 31 May 2017 20:55:41 GMT

Thank you 😀

Re: Arlo Pro Camera having an interference noise

JPC — Fri, 02 Jun 2017 20:33:38 GMT

Darn it.. The issue still there having the ticking/treadmill noise while the battery is charging when using ios App both live view and recorded clips.. It's the only time though.. But when the battery is 100% charged the noise will disappear or when I unplugged the cord.. I bet most people will not hear this the first time because the battery is fully charged.. No wonder there's no complaint about it.. @JamesC.. can you guys check it out.. This is the 3rd camera I sent back and swap for a new one and it's still have this issue.. Thanks!

Re: Arlo Pro Camera having an interference noise

Johnny290 — Fri, 02 Jun 2017 21:27:52 GMT

It only happens when it's charging did you try a different charger. I had this problem and it happened all the time not just why it was charging and I had to have the camera replaced other people have also had this problem on this form

Re: Arlo Pro Camera having an interference noise

JPC — Fri, 02 Jun 2017 22:00:44 GMT

Unfortunately yes.. It's unlikely the 3rd time I get a defect camera? They are all new when I swap them to the store.. Try doing this to your camera, Let the battery drain a bit at least 90% without using the power outlet and then plug it back in to the outlet and view it on to your Apps.. Am using iOS so am not sure if it makes a difference on the Apps.. I don't think it does.. What I was hearing was a fast thump/flapping interference noise.. If you get this, then that's what I'm talking about.. If not, then I'll go ahead and swap again for the last time..

Re: Arlo Pro Camera having an interference noise

Johnny290 — Fri, 02 Jun 2017 22:07:12 GMT

I have three cameras and don't have this problem one of my cameras was making the noises you described I called Netgear and on the second call they sent me a new camera Next Day Air and that was the end of the problem. I use Android as well as iOS and one of my one of my cameras is charging right now and I have no noises. I believe there was a bad lot of cameras because other people are having this problem a while back.

Re: Arlo Pro Camera having an interference noise

Johnny290 — Fri, 02 Jun 2017 22:08:48 GMT

You could try rebooting the base station see if that helps if not take the battery out of the camera put it back in and resync the camera see if that helps good luck

Re: Arlo Pro Camera having an interference noise

JPC — Mon, 05 Jun 2017 01:31:35 GMT

Thanks!.. finally got the problem solved..