https://community.arlo.com/t5/Arlo-Pro/Incorrect-serial-number/m-p/1292552#M14067 <P>That's an unusual error. &nbsp;What's the exact message? &nbsp;Step us through how you're trying to proceed.</P> <P>&nbsp;</P> <P>It may be useful to reset the base using the reset button until the LEDs flash amber. &nbsp;Try again - any better?</P> <P>&nbsp;</P> <P>Also, what LEDs are lit on the base and what color?</P> Wed, 31 May 2017 15:49:22 GMT jguerdat 2017-05-31T15:49:22Z https://community.arlo.com/t5/Arlo-Pro/Incorrect-serial-number/m-p/1292549#M14065 <P>im trying to set up my system and its telling me they found my information but the problem is the serial number is wrong and i cant change it. if i cant figure this out realatively soon im gonna box it up and return it for something more user friendly. its actuall vmc4430 but that wasnt a option under model number</P> Wed, 31 May 2017 15:49:09 GMT https://community.arlo.com/t5/Arlo-Pro/Incorrect-serial-number/m-p/1292549#M14065 Darrellt 2017-05-31T15:49:09Z https://community.arlo.com/t5/Arlo-Pro/Incorrect-serial-number/m-p/1292552#M14067 <P>That's an unusual error. &nbsp;What's the exact message? &nbsp;Step us through how you're trying to proceed.</P> <P>&nbsp;</P> <P>It may be useful to reset the base using the reset button until the LEDs flash amber. &nbsp;Try again - any better?</P> <P>&nbsp;</P> <P>Also, what LEDs are lit on the base and what color?</P> Wed, 31 May 2017 15:49:22 GMT https://community.arlo.com/t5/Arlo-Pro/Incorrect-serial-number/m-p/1292552#M14067 jguerdat 2017-05-31T15:49:22Z