topic Re: Arlo Pro do not sync in Arlo Pro

Arlo Pro do not sync

T_BR — Fri, 26 May 2017 08:08:43 GMT

Hi all

I have just bought a VMC4330. (3 camera set) and none of the cameras will sync?

They start blinking blue when starting the process but after 30-60 secs the lighting turns amber (rapid blinking)

The Base is OK, 2 green lights, and I have contact on he PC and phone.

I have tried with battery and with power cord on the cameras.

I have tried uninstalling the Base. Resetting the Base. Nothing works.

What do I miss?

Kind regards

T_BR

Re: Arlo Pro do not sync

TomMac — Fri, 26 May 2017 12:42:28 GMT

Most common mistake is HOLDING the base sync button.... It needs a quick push and then a sec or two later , the camera button

Open all cams to reset the camerasthen close, and one at a time retry

Re: Arlo Pro do not sync

T_BR — Sun, 28 May 2017 10:04:40 GMT

Tried that already, did not help 😞

Re: Arlo Pro do not sync

MCN — Sun, 28 May 2017 22:18:15 GMT

Hi, I have exactly the same problem - bought the packages with four cams. Followed instructions and all trouble shooting tips. Have you managed your problem?

Re: Arlo Pro do not sync

T_BR — Mon, 29 May 2017 06:49:08 GMT

No, I will inform the place of purchase that I will be returning the product:-(

Re: Arlo Pro do not sync

JamesC — Wed, 31 May 2017 20:32:56 GMT

T_BR, MCN

Consider relocating the base station (be sure it is away from any other wireless devices that could be potentially causing interference). Bring the camera close to the base station and attempt the sync process again. Do you still see the same results?

JamesC

Re: Arlo Pro do not sync

skylon — Thu, 01 Jun 2017 00:09:08 GMT

I have two Pros synced, I cannot sync the third no matter how. Arlo Pro does not blink at all. Any trick?

Re: Arlo Pro do not sync

Streak2 — Thu, 01 Jun 2017 01:03:02 GMT

To restart the Arlo pro camera make sure to open the battery door and remove and replace the battery.

Just opening and closing the door does not do a restart.

Re: Arlo Pro do not sync

tks3 — Thu, 01 Jun 2017 02:52:43 GMT

I just set up 3 of 4 Pro cameras and can't get the 4th to connect. No light comes on at all when trying to sync. I have charged the camera, taken the battery out & put back in, reset the base...any other ideas?

Re: Arlo Pro do not sync

Streak2 — Thu, 01 Jun 2017 04:27:10 GMT

Take a careful read through this and make sure you have followed the steps.

https://community.netgear.com/t5/Arlo-Knowledge-Base/My-camera-will-not-sync-with-the-base-station-how-can-I/ta-p/995

Re: Arlo Pro do not sync

JPC — Thu, 01 Jun 2017 17:28:40 GMT

It helps sometimes when you open up your camera's battery latch again and take out the battery and this time put it back in with a little force to make sure it comes in contact inside camera's circuitry and close it.. It did the trick and works..

Re: Arlo Pro do not sync

MCN — Thu, 01 Jun 2017 21:19:23 GMT

I had the same problem, as mentioned above. I got several proposals for solutions from Netgear support, none worked. Then, I realised that the problems must be that I have many different wireless items, such as sound system, smart-tv etc. Netgear support proposed that I would switch off everything, which perhaps is not the best if one wants to avoid to start sync the other items again. So, I took a long network cable and moved the base station far away into an area in my home where the other wireless systems didn't reach that good. And viola, no problem to sync. Then power off, change position for base station to where i want it, use a shorter newtwork cable, power on, and everything works. Easy as that. And, no one at the support said it. So, this is my tip - go somewhere where you signal don't cross pother signals, and do the sync. Then you can move back base station and cams where you want them working. By the way, thanks for the tips given. Most appreciated.

Re: Arlo Pro do not sync

tks3 — Fri, 02 Jun 2017 00:54:47 GMT

The forceful battery trick worked! Yay, thank you!

Re: Arlo Pro do not sync

T_BR — Fri, 02 Jun 2017 06:35:43 GMT

Hi MCN

Sounds very possible. Will try before sending back.

Re: Arlo Pro do not sync

skylon — Sat, 03 Jun 2017 13:26:56 GMT

Update my case: the other two Arlo Pros have never been used (the manual says they are full charged), it seems they were out of battery, I charged them overnight. They got synced right after.

Re: Arlo Pro do not sync

T_BR — Sun, 06 Aug 2017 13:59:22 GMT

Hi MCN

Tried first with turning off all wifi in the house by no luck. Perhaps because I have a router with both 2,4 and 5Mhz.

Anyhow I got a 100m cable and when to the basement, and it did the trick 🙂

Thanks

Kind regards

Thomas

Re: Arlo Pro do not sync

surfer1000 — Sun, 06 Aug 2017 14:06:41 GMT

I'll tell you all how to fix it… .turn off the 2.4 band on your router, sync and then turn it back on!

Re: Arlo Pro do not sync

T_BR — Sun, 06 Aug 2017 14:27:51 GMT

I am not that technical so the cable did it for me 🙂