topic Re: MOTION DETECTION in Arlo Pro

Arlo Pro Motion detect delay

MRMEMSJR — Wed, 31 May 2017 20:34:07 GMT

I can't believe the seriously delay action on the motion detection of these camera.

These pro cameras does not react live or start recording images as soon as images enters it's view.
Why is that?

I have the 4 camera system and tested them from 100% down to 0%. T

hese cameras did not capture my image until it was too late.
Meaning:
#1) I was able to walk through all cameras live while it was recording and it not capturing my image.
#2) The only way it would capture my image was if I constantly stayed in its for more than 10 seconds. Even then, then recording was delayed action..
#3) I even had my brother stand in front of the cameras live and talked with him. And still a delayed action. This is crazy
#4) By the time I would receive the e-mail and phone alert. Any unwanted guest or criminal would long gone.
AGAIN, why is that?

Re: MOTION DETECTION

TomMac — Sun, 28 May 2017 01:55:57 GMT

First, the Pro cams should react very quickly so something isn't right.... Most will have a very short lag time ...mine is < 1 sec when in range

Are you using them thru glass ? ( they don't detect thru glass it blocks the IR needed to detect )

Were the cameras ARMED? The " running man " over each camera will be black

What is your internet upload speed? Min required is 1 Mbs

What range is the camera to people?

PS, most cams need a sense level of about 80 -90 % most of time

Re: MOTION DETECTION

MRMEMSJR — Sun, 28 May 2017 03:07:19 GMT

Thanks TomMac

You're right.... 1-2 sec when in range.

1) Not using through glass.I knew about that already.

2) They were armed. (my family, friends and people generally walking, No one running over each cameras.

3) My upload speed is 7.52Mbs

4) My camera range is within 10ft to people.

5) I experimented with sense level from 0% to 100%. There was no difference expect for phone and e-mail alerts.

The higher sense levels sent more alerts than lower sense levels as expected.

Re: MOTION DETECTION

TomMac — Sun, 28 May 2017 13:54:38 GMT

As a PS... the range (people )on the Pro for the PIR is only 20ft+

try and keep your coverage area to the PIR coverage for good response

Re: MOTION DETECTION

MRMEMSJR — Sun, 28 May 2017 15:23:24 GMT

CORRECTION:

My PIR was and is 20ft+.

Re: MOTION DETECTION

MRMEMSJR — Sun, 28 May 2017 15:22:59 GMT

CORRECTION:

My PIR was and is 20ft+.

Re: MOTION DETECTION

TomMac — Sun, 28 May 2017 18:22:25 GMT

you still having issues the same?

Re: MOTION DETECTION

MRMEMSJR — Sun, 28 May 2017 22:40:28 GMT

Yes.

Re: MOTION DETECTION

TomMac — Mon, 29 May 2017 02:46:00 GMT

contact Netgear Support via https://www.arlo.com/en-us/support/contact.aspx