topic Re: Arlo Pro not detecting Motion in Arlo Pro

Arlo Pro not detecting Motion

rdalesmith — Sat, 27 May 2017 23:14:43 GMT

Have had my Arlo 1 week now. easy setup and worked great all week. Today there were no detections during the overnight, Everymorning I have at least 3 or 4 from random cars going by and letting the dog out before the system is disarmed in the morning. I left the system armed and walked past the cammera. It did not detect the motion! I disarmed and rearmed the system and still nothing! Disconnected base station from power and restarted now it detects normally.

This is very concerning that the system can appear armed but do nothing. Anybody else haveing this issue?

Re: Arlo Pro not detecting Motion

jguerdat — Sun, 28 May 2017 11:39:09 GMT

Are the running men for each camera in the Devices tab black or gray? If gray, you're likely in the Disarmed mode.

Re: Arlo Pro not detecting Motion

rdalesmith — Tue, 30 May 2017 02:25:55 GMT

Yes. the runnung man was black.

Re: Arlo Pro not detecting Motion

jguerdat — Tue, 30 May 2017 12:16:54 GMT

Check your firmware version in Settings, My Devices and compare to those in the Release Notes section here. Update as needed if possible.

It may be time to reset the base by removing all devices in Settings, My Devices and start fresh. That can clear out weirdness that may be affecting proper operation. Be sure to note your settings and modes/rules before the reset so you can rebuild easily.

Re: Arlo Pro not detecting Motion

Holosim — Wed, 31 May 2017 17:06:15 GMT

I'm having the same issue, although my detection icon remains orange. From what I understand orange means it is currently detecting motion, although nothing is recorded and icon remains orange all the time until I go to live view, but immediately goes back to orange after live view ends.

Re: Arlo Pro not detecting Motion

jguerdat — Wed, 31 May 2017 21:24:52 GMT

That usually means you need to flush the cache on the app or browser.