topic Re: Arlo Pro-knocked offline in Arlo Pro

Arlo Pro-knocked offline

JASSr — Fri, 26 May 2017 02:11:08 GMT

Base unit LED Green yet cannot connect to internet

Re: Arlo Pro-knocked offline

Andy1nOnly — Fri, 26 May 2017 04:29:10 GMT

That happened to me also when I added my ARLO PRO on the router that I was using (NETGEAR64) with my ARLO. When I turned off my ARLO base unit and unplugged it from the router my ARLO PRO showed up as offline. I just reset my ARLO PRO and restart my surface studio and I am back to business.

Hope this help...

Re: Arlo Pro-knocked offline

steve_t — Fri, 26 May 2017 04:59:41 GMT

The base has multiple LEDs. Which ones are on and green?

Re: Arlo Pro-knocked offline

JASSr — Fri, 26 May 2017 09:53:28 GMT

They are all green.

Re: Arlo Pro-knocked offline

JASSr — Fri, 26 May 2017 10:22:39 GMT

This has been the worst product I ever peurchased I have had it with on and off again working an image to unclear to look at and alarms sounding for no reason. I will State same in my on line review.

Re: Arlo Pro-knocked offline

jguerdat — Fri, 26 May 2017 13:45:56 GMT

It's not at all clear what you're seeing and what you've tried. While frustration can take over, throwing your hands up and giving up doesn't get anyone anywhere. However, we can't help without details since we're not there.

The base should have green LEDs for power and Internet. The camera LED will turn green when one camera has successfully synced. Your router can also be an issue if it's not owned by you since some ISPs have made settings that cause Arlo to not work. If it's yours, have you made any security settings changes? ISP connection speeds can also be an issue - what are yours as measured by speedtest.net?

A reset may help. Press the rest button on the base until the LEDs flash amber. Let it reboot and start fresh. Do things work now?

Re: Arlo Pro-knocked offline

Andy1nOnly — Fri, 26 May 2017 14:59:24 GMT

All are green...

Re: Arlo Pro-knocked offline

steve_t — Sat, 27 May 2017 11:33:49 GMT

JASSr wrote:
This has been the worst product I ever peurchased I have had it with on and off again working an image to unclear to look at and alarms sounding for no reason. I will State same in my on line review.

This must mean you have got it connected to the internet then??

Have you read the manual on how the system works?