topic Re: How do you delete account? in Arlo Pro

How do you delete account?

wbnethery3 — Wed, 03 May 2017 02:43:26 GMT

Bought an ArloPro and tested it out. Don't like it, returned it to BestBuy and I want to delete my account. How do I do that?

Re: How do you delete account?

TomMac — Wed, 03 May 2017 11:11:59 GMT

You can not do it directly;

past thread answer;

Please contact the Arlo Support Team. You will find several options for contacting support in the provided link.

JamesC

Re: How do you delete account?

JamesC — Wed, 03 May 2017 17:00:32 GMT

wbnethery3,

If you have returned your system, log in to your account and remove all devices. If you still want to completely delete the account, as TomMac mentions above, a request will need to be made with support.

JamesC

Re: How do you delete account?

floridabrits — Wed, 24 May 2017 16:24:30 GMT

I called support to do this and it ended up being a complete nightmare and a horrible customer experience. They refused to delete the account.

Re: How do you delete account?

JamesC — Thu, 25 May 2017 15:51:17 GMT

floridabrits,

If you could provide your support case number, I will review your case and escalate as needed.

JamesC

Re: How do you delete account?

floridabrits — Thu, 25 May 2017 19:00:18 GMT

thanks JamesC - don't worry, I ended up working around it myself so I don't need the account deleting now...

FYI it was a very painful process... I am happy for you to reach out to me directly if you want more details.