topic Re: Arlo Pro Stopped recording after 16 seconds during motion/activity in Arlo Pro

Arlo Pro Stopped recording after 16 seconds during motion/activity

jbast01 — Fri, 05 May 2017 18:11:41 GMT

I had an incident at my home and throughout my neighborhood regarding several car break ins and car thefts. My camera luckily picked up the motion in my driveway when the car pulled up to the house. It recorded him for 16 seconds which was long enough to see him start to look into my vehicle and then cut off and it didn't start recording again. I have had these cameras for a little over a month and this is the first time I have truly needed them and I feel like they failed to do their job. I have each of my 5 cameras sensitivity at 75% or higher and set to record until he motion stops. For some reason 16 seconds seems to be the common amount of time that they all record for regardless of motion or activity. I do have instances where they record longer, but each instance is a little different. I do know that most of them that cut off after 16 seconds are cutting off during motion. Any help/suggestions is appreciated. Thank you!

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

TomMac — Fri, 05 May 2017 21:40:28 GMT

I would change it over to a set amount of record time in stead of what your using... 1-2 mins

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

jguerdat — Fri, 05 May 2017 23:29:09 GMT

My tests of record while motion continues resulted in 16 second videos when motion stopped for more than 5 seconds. Don't forget that the motion still has to be detectable within the range of the camera. Motion may be visible to you but not to the camera.

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

JJandCJ — Tue, 16 May 2017 14:42:03 GMT

Where do I change the length of recording? Both cameras record only 10 seconds, regardless of motion.

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

jbast01 — Tue, 16 May 2017 14:47:44 GMT

Under Mode, then select the mode (probably armed) click on the pencil to edit the mode, notification of "X" camera detects motion, record video, that screen will have your options. Hope that helps

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

JJandCJ — Tue, 16 May 2017 15:20:36 GMT

Got it. Success! Thanks!

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

Arlo-Owner — Wed, 24 May 2017 19:31:55 GMT

This is realy an issue and Netgear needs to fix it ASAP as it makes the option of recording as long as motion detected useless.

I set my recording opiton to record as long as motion is detdected (max 300s) but even though the object is still moving and also making noises but Arlo stops recording in 16 seconds (most of the times).

I really need this option, 16 seconds is so little. I do not like using fix time recording for 2 reasons: 1) it is maximum is just 120s which is not enough sometimes 2) most of the time it records useless no-motion secens.

Please also add unlimited recording to the local storage if availble. If I have connceted my arlo to power and also provided local storage (external gard drive) why can not I record to the local storage as long as motion is detdected . I mean no 300 seconds limit.

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

mystery9 — Wed, 24 May 2017 23:58:51 GMT

I am having the same issue 😞 I agree that they should allow you continous recording to local storage!

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

jguerdat — Thu, 25 May 2017 00:46:33 GMT

As mentioned before, the motion has to be DETECTABLE within about 5 seconds for the recording to continue. I've tested this and found that it works as advertised. The minimum recording is typically 16 seconds but longer is possible when the subject remains moving in the detection zone, generally moving side to side, not at the camera. You can, and should, test it yourself by using these parameters as a guide.

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

Addyhash — Thu, 25 May 2017 05:11:22 GMT

there are 2 topics on the same issue...

doubt it will be fixed as it will fill the cloud server too quickly

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

jguerdat — Thu, 25 May 2017 15:14:30 GMT

Here's a couple examples of longer recording (me fixing a flat in the rain):

https://www.dropbox.com/s/m09oi43pysi0pfc/1495718862007.mp4?dl=0

https://www.dropbox.com/s/gy79f4z2mgr8rku/1495720646097.mp4?dl=0

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

Arlo-Owner — Thu, 25 May 2017 15:21:25 GMT

Probably you missed my point. I am suggesting unlimited recording to the local storage NOT CLOUD. If I have 4TB external hard drive connected to the base I see no issue with unlimited recrding as long as motion is detected.

This could be just a software update. This is a big selling point and huge missing feature comparing Arlo ot traditional security cameras. I bought this camrea assuming I can record all the motions to my local external hard drive.

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

Arlo-Owner — Thu, 25 May 2017 15:25:53 GMT

I do not know how you are testing this but I have my recoding showing the isssue very clearly. I can not share here due to privacy reasons, but the person is just walking and talking and Arlo cuts recording in 16 seconds while the object still moving. there is not even one second gap.

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

mystery9 — Thu, 25 May 2017 15:27:05 GMT

Arlo-Owner wrote:
Probably you missed my point. I am suggesting unlimited recording to the local storage NOT CLOUD. If I have 4TB external hard drive connected to the base I see no issue with unlimited recrding as long as motion is detected.

This could be just a software update. This is a big selling point and huge missing feature comparing Arlo ot traditional security cameras. I bought this camrea assuming I can record all the motions to my local external hard drive.

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

JamesC — Thu, 25 May 2017 15:52:20 GMT

Arlo-Owner, mystery9

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

mystery9 — Thu, 25 May 2017 16:00:13 GMT

JamesC wrote:
Arlo-Owner, mystery9

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

All they have suggested is re-pairing and rebooting

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

jguerdat — Thu, 25 May 2017 16:50:08 GMT

Didn't we all know that this system was cloud based when we bought it? I certainly did.

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

mystery9 — Thu, 25 May 2017 18:38:23 GMT

jguerdat wrote:
Didn't we all know that this system was cloud based when we bought it? I certainly did.

No one is disputing that. Maybe if the device actually detected motion well and didnt leave users with 16 second clips that are missing all the action no one would be worried about continuous local recording....

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

Arlo-Owner — Thu, 25 May 2017 18:51:00 GMT

I did not read the spec very carefully, and I thought supporting external HD means Arlo can record to external device automaticly like many other traditional security cameras. But when I read the spec carefully, I realized I can just manully download the videos to my external HD for later viewing. This seems to me pretty usless feature. I can download viedos from browser to anywhere I want (my google drive, my PC, My Dropbox). why should I bother to buy a spparete external HD and connect to Arlo base.

Anyway, the point is that, unlimited recording to local drive is a huge improvment and a huge missed feature and I believe it should be the matter of software upgrade because Arlo camera and Arlo base are wirellessly conncted, so when recording to the cloud, Arlo can also record to the local storage in parallel.

Re: Arlo Pro Stopped recording after 16 seconds during motion/activity

Arlo-Owner — Thu, 25 May 2017 18:56:19 GMT

By the way, from unlimited local recording I do not mean recording forever.What I mean is "record as long as motioon detected and external hard has space"