topic Re: Green Screen on selected platforms only in Arlo Pro

Green Screen on selected platforms only

New2ArloPro — Tue, 23 May 2017 21:09:11 GMT

Video and live stream worked on all platforms for first month. NOW: works fine on Android S5 Galaxy, works fine on Surface Pro 4. On HP Pavillion Laptop (win8.1, Shockwave and Flash) ...some videos palyback ok, some are green video with audio. Realtime is green. Is a special player required? Thank you all!

Re: Green Screen on selected platforms only

steve_t — Tue, 23 May 2017 22:39:44 GMT

The same videos play fine on your phone and SP4 but play green on the HP? Maybe uninstall and reinstall Flash on the HP

Re: Green Screen on selected platforms only

TomMac — Wed, 24 May 2017 10:52:39 GMT

Also you can test a downloaded file on the same device... that doesn't use flash... to see if flash is not properly working

Re: Green Screen on selected platforms only

New2ArloPro — Thu, 25 May 2017 17:01:49 GMT

Thank you Steve and Tom. I was having IE11 issue. wiht Flash as you suspected. I uninstalled Shockwave and Flash from Control Panel and reloaded. Now works fine. Thank you.