topic Re: Two Way Audio does not work - VMS4430 in Arlo Pro

Two Way Audio does not work - VMS4430

gpurs — Thu, 04 May 2017 01:40:23 GMT

when I push the talk button on my iphone to talk it does work however it turns the sound off on the camera and the only way to get audio back is to stop it and turn it back on.

Re: Two Way Audio does not work - VMS4430

jguerdat — Thu, 04 May 2017 12:02:43 GMT

Weird. Try power cycling the base and pop the battery out of the camera to reset it.

Re: Two Way Audio does not work - VMS4430

kvnguyen — Fri, 05 May 2017 17:08:00 GMT

I have the same issue. Basically, after I click on the microphone to talk to the camer. The sound can be hear on the camera, but no sound come back from the camer to my phone, and you cannot get out of that mode unless you stop the live view and come back in

Re: Two Way Audio does not work - VMS4430

JamesC — Tue, 09 May 2017 18:42:47 GMT

I have escalated this topic to engineering for review. I will provide an update when I have more information.

JamesC

Re: Two Way Audio does not work - VMS4430

JamesC — Wed, 24 May 2017 21:49:44 GMT

A new version of the iOS app that resolves this issue is now available. Please make sure you update to the latest version from the App Store. See here for details: Release Notes - iOS App 2.4.1 - 24th May 2017

JamesC

Re: Two Way Audio does not work - VMS4430

greekspiro — Wed, 24 May 2017 22:53:57 GMT

It works!! I'll keep the one camera but I had already returned the other.

Re: Two Way Audio does not work - VMS4430

Adona — Mon, 29 May 2017 20:22:06 GMT

Where is the mic button? I just purchased this model yesterday and I hear the audio from the camera outside bit have no icon or mic button to push to talk? I'm on iPhone 6 and just downloaded the app yesterday so I'm assuming it's the most recent. Stuck 😞

Re: Two Way Audio does not work - VMS4430

jguerdat — Tue, 30 May 2017 00:35:10 GMT

You use live view which will provide you with a mic icon to use.

Re: Two Way Audio does not work - VMS4430

Adona — Tue, 30 May 2017 01:31:25 GMT

Fantastic! I was trying anything and I switched to live yesterday but I didn't see the bar pop up with all the icons. Thanks

Re: Two Way Audio does not work - VMS4430

Jimbo19422 — Wed, 12 Jul 2017 17:28:15 GMT

The mic icon does not appear on my live screen. My iphone Arlo app uis updated to version 2.4.2.

I did have it when i installed my systemin June (2017), but when I went to use it the other day I can only hear the cameras and NO mic icon is there anymore.

Please help.

Jimbo19422

Re: Two Way Audio does not work - VMS4430

jguerdat — Wed, 12 Jul 2017 18:28:37 GMT

Have you logged out from the menu and back in? If still no help, try reinstalling the app.

Re: Two Way Audio does not work - VMS4430

ghoffy — Wed, 02 Aug 2017 16:41:03 GMT

The mircophone will not work even though it's turned on! No updates are needed. That's why I bought this model. What now!?

Re: Two Way Audio does not work - VMS4430

halobender — Thu, 03 Aug 2017 16:11:48 GMT

Having the same issue. app is up-to-date, firmwares up-to-date.

When trying to use micrphone within iOS app the speaker is muted and does not return until you stop the feed and restart it. Not a good bug considering connecting in the first place takes a few seconds.

Re: Two Way Audio does not work - VMS4430

JamesC — Thu, 03 Aug 2017 20:37:13 GMT

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC