topic Re: Push to talk on Arlo pro not working correctly in Arlo Pro

Push to talk on Arlo pro not working correctly

Mrclay — Tue, 16 May 2017 00:39:28 GMT

Not really sure what's going on just bought the system hooked everything up went well, except when I Livestream I can hear audio from the camera when I activate push to talk I lose audio from the camera I can press the microphone button and speak and it will transmit to the camera but no sound comes from the camera until I close the live feed and open it back up anyone run into this issue?

Re: Push to talk on Arlo pro not working correctly

TomMac — Tue, 16 May 2017 11:34:33 GMT

Contact Netgear.... maybe they have an answer ; https://www.arlo.com/en-us/support/contact.aspx

Re: Push to talk on Arlo pro not working correctly

jcwrks — Tue, 16 May 2017 14:15:41 GMT

Yes, it's a bug that started affecting iOS after the latest Arlo firmware IIRC. There are a few open threads about the issue. Hopefully Netgear can resolve the issue in a prompt manner.

Re: Push to talk on Arlo pro not working correctly

Mrclay — Tue, 16 May 2017 17:41:28 GMT

Thanks for your reply I think I'll just return them to many things I don't like, I didn't know it only had a 15 foot detection range and that's only from the sides who the hell makes a surveillance system with a dead zone right in the middle of the camera straight on that's a massive security flaw

Re: Push to talk on Arlo pro not working correctly

JamesC — Wed, 17 May 2017 23:37:02 GMT

Mrclay,

Camera position can be a factor in motion detection performance. It can sometimes take some trial and error to find optimal conditions for your Arlo system.

Take a look at the tips in this article to be sure your cameras are positioned for best performance: How do I optimize my Arlo Wire-Free camera’s motion detection performance?

JamesC

Re: Push to talk on Arlo pro not working correctly

Mrclay — Wed, 17 May 2017 23:43:05 GMT

Oh I did and trial and error should have nothing to do with the security surveillance system of any brand your documentation tells people to align the cameras to catch side movement with a security system you want a face shot and should never have a dead zone on a direct approach my chap dlink has massive motion detection range on this system this is a design flaw nothing more a bad one at that

Re: Push to talk on Arlo pro not working correctly

jguerdat — Thu, 18 May 2017 12:47:03 GMT

If you're not willing to perform the suggestions, there's little we can do to help. These are motion detection cameras, not streaming ones so you MUST set the camera up properly so motion detection works as you need.

Re: Push to talk on Arlo pro not working correctly

Mrclay — Thu, 18 May 2017 20:33:22 GMT

And if you're not willing to read the comments where it says I already did that you're not gonna be much help to anyone

Re: Push to talk on Arlo pro not working correctly

Roxxy — Mon, 22 May 2017 15:21:36 GMT

when I press live I can hear everything but as soon as I press the bottom to talk they can hear me But I don't hear anything !?? Any help

Re: Push to talk on Arlo pro not working correctly

Roxxy — Mon, 22 May 2017 15:22:46 GMT

Also the camera doesn't capture any motion if we Are not close , how can I fix it!!

Re: Push to talk on Arlo pro not working correctly

jguerdat — Mon, 22 May 2017 17:16:58 GMT

There seems to be Nice iOS app but causing the loss of audio after pressing the mic button. Open a case with support using the Contact Support link at the bottom here to add your voice to the crowd.

Motion detection of people is about 20 feet or so, if they're moving across the FOV, not directly at the camera. Positioning is key. Post a screenshot of the camera view for suggestions.

Re: Push to talk on Arlo pro not working correctly

Mrclay — Mon, 22 May 2017 17:26:59 GMT

In other words your security surveillance system will only be able to catch side shots of people doesn't really do the police any good as well as being an MCSE I was a former combat engineer so trust me when I say that's not right especially for that price tag "motion detection" cameras work no different than "streaming" cameras as most "Streaming" ones give you options in the NVR/PRV to log a Motion event or record 24/7. i've worked with many different brands including low end ones like swan, hikvision, dlink and not one security system I work with has told me that angle my camera to capture cross traffic

Re: Push to talk on Arlo pro not working correctly

jguerdat — Mon, 22 May 2017 17:34:34 GMT

A few autocorrect issues in my previous post. "There seems to be Nice iOS app but causing the loss of audio after pressing the mic button" should be "There seems to be an iOS app bug causing the loss of audio after pressing the mic button."

Re: Push to talk on Arlo pro not working correctly

jguerdat — Mon, 22 May 2017 17:44:39 GMT

As for how the cameras work, a battery operated camera has to wake up and connect to the end point, whether at home or the cloud. Maintaining that connection would wear the batteries down much faster. Also, a camera or other device using PIR sensors have limitations as to how they can readily detect motion. My outdoor lights also have a small lag to turn on, especially when I walk directly at them. Nature of the beast. Just because other companies don't tell you about their PIR sensor can!eras needing to be properly set up doesn't mean they don't need it, too. Properly positioned, the cameras don't need to be at right angles to the direction of motion but there is a component of that needed.

And we're talking the Arlo system here. The Q cameras, which are powered, do stream 24/7 but require the CVR option to access it. Recording is all done in the cloud with the exception of the Pro base and Q cameras which have USB or microSD card capability, respectively, for times when Internet access is down. If you want streaming cameras with local recording you need to look elsewhere. The configuration of how Arlo works is well-defined and available for research before buying.

Re: Push to talk on Arlo pro not working correctly

Roxxy — Mon, 22 May 2017 17:56:56 GMT

Where can I get in contact with a technician !!! Support says it is not available! How can I fix the bug causing the problem with audio ???? Tks

Re: Push to talk on Arlo pro not working correctly

jcwrks — Mon, 22 May 2017 18:03:52 GMT

United States contact information:

(408)-638-3750

Re: Push to talk on Arlo pro not working correctly

sonny71 — Mon, 22 May 2017 18:11:52 GMT

Hi,

I cant get my camera to work properly.

2 way function that is, (using iphone) im taping the microphone its turning purple and i can talk,

but then i cant here anything from the other side.

So the sound from the camera disappears as soon as i start talking from the phone.

On the other hand if i dont start talking i can hear things from the camera, but not communicate, since

i press the microphone button the sound disappears from the camera and not coming back if im not restart the Arlo app.

Have updated the version etc.

Hope you have any suggestion on what to do!!

Best Regards!!

Re: Push to talk on Arlo pro not working correctly

Mrclay — Mon, 22 May 2017 18:20:05 GMT

Point being other companies don't need to tell me about the PIR sensor as they've always work as designed and I was always aware of the distance limit but the system dam near has 180° angle of approach where it may or may not detect motion and that's netgears own words, so the system is not suitable for security and it's definitely not worth the price tag that they're asking

Re: Push to talk on Arlo pro not working correctly

Mrclay — Mon, 22 May 2017 18:24:37 GMT

As for the push to talk audio not coming from the camera everyone else is asking you cannot fix it if it is the firmware that was recently released you have no choice but to wait for netgear to release a new software update until then it's out of your hands

Re: Push to talk on Arlo pro not working correctly

Mrclay — Mon, 22 May 2017 18:27:41 GMT

But to be helpful here's a workaround for you guys that require push to talk sacrifice a second Arlo camera and place it in close proximity to the one that's going to require push to talk then live stream both camera feeds activate push to talk on one camera audio should continue on the second camera