topic Re: Arlo Pro app password in Arlo Pro

Arlo Pro app password

Larc4 — Tue, 23 May 2017 14:32:04 GMT

Is there a way to disable the requirement for password to open app on my phone??
I use fingerprint, but it often doesn't work and then makes me type in password. At 4 a.m. I'm trying to see why my camera is going off and I can't even get the app open!

Re: Arlo Pro app password

TomMac — Tue, 23 May 2017 14:38:01 GMT

What phone and OS?

On both my S7 and Ipad, I never enter the password, it auto populates on both with the remember me checked.

On the S7, when the phone is locked with finger print but no issue there either

But also, on both I never sign out, just swipe away or send to background.

Re: Arlo Pro app password

Larc4 — Tue, 23 May 2017 15:08:52 GMT

I have Samsung S6
I never log out either.
But it makes me sign in.
I do NOT get any choice for remembering password.
It remembers my e-mail address.

Re: Arlo Pro app password

jguerdat — Tue, 23 May 2017 17:10:22 GMT

That's been happening to me some lately, too. If I force close it works fine as sometimes using another app and trying again. It's just the recent 2 apps that have done this and not all the time.

Re: Arlo Pro app password

JamesC — Fri, 26 May 2017 16:47:11 GMT

Larc4,

Do you get the same behavior if you disable fingerprint login? Unless you specifically tell the app to log out, or force close, it should automatically sing back in.

JamesC

Re: Arlo Pro app password

Johnny290 — Sat, 27 May 2017 01:10:18 GMT

On my Samsung Galaxy S7 I never have to enter the password it auto-populates. Even when I force close which I have to do offen because the app hangs between modes arm, disarm. Then I have to force close and reopen but I don't have to enter my password. I hope they fix the app so it stops crashing all the time

Re: Arlo Pro app password

Larc4 — Sat, 27 May 2017 01:13:47 GMT

James...I don't know. I've always had the fingerprint on. I'll try it without and see

Re: Arlo Pro app password

skysigns — Sat, 27 May 2017 18:13:25 GMT

With the iPhone 6 fingerprint on I also had this problem. Turning the fingerprint off and staying logged in, the app turns on automatically without having to put in your password.