topic app on android says it is currently unavailable all the time in Arlo Pro

app on android says it is currently unavailable all the time

hallg — Wed, 24 May 2017 21:44:39 GMT

Hi,

I have trouble with the app on android. It says it is currently unavailable all the time. (If I log on with my computer, it is OK. ). Have tried to uninstall and install the app, and restartet the phone.

Re: app on android says it is currently unavailable all the time

jguerdat — Wed, 24 May 2017 21:44:55 GMT

What phone and OS?

Re: app on android says it is currently unavailable all the time

hallg — Wed, 24 May 2017 21:45:06 GMT

Sony Xperia Z Compact, Android 7.0

Re: app on android says it is currently unavailable all the time

jguerdat — Wed, 24 May 2017 21:45:17 GMT

Have you tried both cell service and WiFi?

Re: app on android says it is currently unavailable all the time

hallg — Wed, 24 May 2017 21:45:29 GMT

have tried both the wifi and the cell-service

Re: app on android says it is currently unavailable all the time

jguerdat — Wed, 24 May 2017 21:46:15 GMT

No other suggestions. A factory reset of the phone might help but a huge PITA and no guarantees. Open a case with support using the Contact Support link at the bottom here.

Re: app on android says it is currently unavailable all the time

JamesC — Tue, 30 May 2017 15:06:28 GMT

hallg,

Are you ever able to sign in or do you get this error every time you attempt to log in?

Do you have any other Android devices that you could test to see if you get the same behavior?

JamesC