topic Re: Camera suddenly off-line while checking it in Arlo Pro

Camera suddenly off-line while checking it

Drake3287 — Tue, 23 May 2017 07:58:32 GMT

This of course makes me mad as he!l while being out of the country on vacation. Just checked my cameras to see any activations and when I clicked on one camera, it caused it to go off-line. No reason in the world it should have, internet connection is perfect and battery is full. This happened one time before and it was a pain to get back up and running.

What causes this? I bought these cameras just so I could keep watch over my house while away. Is there anything I can do remotely to fix this? The camera was fine until I did something to trigger this when I clicked on it while online.

Thanks from Ireland!

Re: Camera suddenly off-line while checking it

TomMac — Tue, 23 May 2017 11:00:21 GMT

Is there anything I can do remotely to fix this?

Sorry, but No. If the camera is offline, there is nothing that can be done remotely... It may require to be re-synced

Re: Camera suddenly off-line while checking it

jguerdat — Tue, 23 May 2017 13:14:57 GMT

Does this show using both the app and a browser? If so, your only possibility while being remote is to restart the base in Settings, My Devices, your base, Restart (at the bottom). Or if someone has a key, they could try power cycling the base.

Re: Camera suddenly off-line while checking it

Drake3287 — Thu, 25 May 2017 17:39:00 GMT

Thanks for the suggestions. It happens on both the app and browser. I tried resetting the base from setting's but of course it didnt work.