topic Re: Cannot upgrade my subscription in Arlo Pro

Cannot upgrade my subscription

TX75024 — Mon, 22 May 2017 03:25:24 GMT

I cannot upgrade my subscription. No matter how many credit cards I try, when I clcik 'submit' it just pops up the Arlo logo and says 'Please wait...' and stays on that screen forever. This is from my desktop computer. I have tried multiple browsers and no luck.

I upgraded the number of cameras I have as well as added another base station, but it's all worthless because with the basic plan you cannot have more than 6 cameras.

I think it is VERY VERY poor customer service that they do not have a phone number ANYWHERE - and they obviously need a quick line of support for issues like these in order to process something over the phone.

Anyone have any suggestions/ideas?

Re: Cannot upgrade my subscription

steve_t — Mon, 22 May 2017 03:39:00 GMT

Have you tried through the app?

At the bottom of this page, there is a button "Contact Support" to connect you to a live support person

Re: Cannot upgrade my subscription

Streak2 — Mon, 22 May 2017 05:14:41 GMT

See here

https://www.arlo.com/en-us/support/contact.aspx

a few different ways to contact support including a phone number.

Re: Cannot upgrade my subscription

JamesC — Mon, 22 May 2017 19:38:13 GMT

TX75024,

Are you receiving any error messages? How long are you allowing the "Please wait..." message to sit?

JamesC