topic Re: Base station offline in Arlo Pro

Base station offline

Jonesy6189 — Sat, 20 May 2017 03:00:35 GMT

I have reset my internet router. unplug and taking power away from the base station. I have done a factory reset it. What can I do now to get it back online

Re: Base station offline

steve_t — Sat, 20 May 2017 04:04:03 GMT

On the base station, what LEDs are green or amber and on?

Re: Base station offline

Jonesy6189 — Sat, 20 May 2017 15:08:16 GMT

All three are green

Re: Base station offline

jguerdat — Sat, 20 May 2017 16:08:40 GMT

All 3 green means it's working. Try both the app and a browser, perhaps multiple browsers.

BTW, a reset of the base requires that you remove all devices from Settings, My devices and start fresh, using the Add Device button on the Devices tab to add the base and sync the cameras. Is that what you did?

Re: Base station offline

Jonesy6189 — Sat, 20 May 2017 17:48:31 GMT

No i did not. I tried what you said and it worked thank you