topic Receiving push notifications but library content is delayed by hours in Arlo Pro

Receiving push notifications but library content is delayed by hours

tcletus — Thu, 18 May 2017 18:47:56 GMT

when my Arlo picks up a motion it immediately sends to notification but may take hours for it to show up in my library. Has anyone else had this problem? Does anyone have a solution? Thank you

Re: Receiving push notifications but library content is delayed by hours

steve_t — Thu, 18 May 2017 18:48:09 GMT

This has happened a few times and is typically an issue with the cloud servers. Normally the Netgear engineers sort it out pretty quickly but if it isn't fixed for you soon, contact support

Re: Receiving push notifications but library content is delayed by hours

JamesC — Mon, 22 May 2017 15:41:15 GMT

tcletus,

I have escalated this topic to engineering for further investigation.

Can you confirm if this is still happening and if it is, do you see this behavior with every motion detection event?

JamesC

Re: library

JamesC — Wed, 28 Jun 2017 16:36:16 GMT

A cloud update has been deployed that should resolve this issue. Please let me know if you continue experiencing delayed content.

JamesC

Re: library

tcletus — Wed, 28 Jun 2017 17:24:09 GMT

My library seems to be working great today. thank you.