topic Re: Arlo pro microphone shuts off in Arlo Pro

Arlo pro microphone shuts off

Brentonh — Wed, 17 May 2017 04:31:52 GMT

I just purchased the arlo pro 3 pack 2 weeks ago. Sound is loud and clear when I watch live but the moment I press talk the device goes silent. I am able to talk and have voice sound out of the camera but they are not able to communicate back to me. In order for the night detection to activate you have to be within 8' of the device. I cannot watch my cars unless I have the camera literally on my vehicle. 90% of the time I walk by to test my camera at night the video freezes and I am unseen for about 10 seconds..

Re: Arlo pro microphone shuts off

Brentonh — Wed, 17 May 2017 11:34:23 GMT

also my internet and phone provider is at&t. Which I've never had an issue with the speed on any of my devices. App is being ran through IOS iPhone 7.

Re: Arlo pro microphone shuts off

greekspiro — Wed, 17 May 2017 16:24:51 GMT

Well known issue that everyone is having but Netgear keeps on teling people its wifi and interference. They then claim they know of a problem but haven't fixed jt yet. Mine started doing this after an update. In all honestly, you are better off returning all 3 as Netgear hasn't fixed this or the pixelation, ghosting issue.

Re: Arlo pro microphone shuts off

Brentonh — Thu, 18 May 2017 03:43:01 GMT

Netgear said they do not accept returns!!

Re: Arlo pro microphone shuts off

jguerdat — Thu, 18 May 2017 12:58:25 GMT

That's normal. You have to return to the store like virtually any other product that you do not purchase directly from the manufacturer.