topic No Arlo video access from my Computer, anyone else? in Arlo Pro

No Arlo video access from my Computer, anyone else?

Drake3287 — Fri, 12 May 2017 17:39:43 GMT

Noticed this morning that I can't access my Arlo video's from my computer at home. The Arlo site just tries to load but nothing happens. When I check it on my moblie devices it works fine. Anyone else having problems watching videos from a non mobile device?

Hopefully it's an Arlo problem and not with my account.

Re: No Arlo video access from my Computer, anyone else?

TomMac — Fri, 12 May 2017 18:58:52 GMT

no issues seen in NY...it may be a local area outage

Re: No Arlo video access from my Computer, anyone else?

JamesC — Mon, 15 May 2017 18:26:51 GMT

Drake3287,

I am not experiencing issues accessing Arlo from the web client or the mobile app. This sounds like a connection issue with your viewing device.

Are you still seeing this behavior?

JamesC

Re: No Arlo video access from my Computer, anyone else?

capodanno — Sun, 30 Jul 2017 22:44:48 GMT

My cameras stopped running on my computer too, but I can see them just fine on my phone. I was thinking that maybe there have been updates or something like that to Flash or some other video program.

Re: No Arlo video access from my Computer, anyone else?

capodanno — Sun, 30 Jul 2017 22:46:30 GMT

And it's just the live video that I can't see. The recorded videos play just fine.

Re: No Arlo video access from my Computer, anyone else?

jguerdat — Mon, 31 Jul 2017 00:32:35 GMT

Live view requires Flash. A recent update to Chrome essentially disabled Flash. Check the forum here for Chrome and Flash issues - I've posted a solution.

https://community.netgear.com/t5/Arlo-Pro/Arlo-Pro-cameras-will-not-stream-live-image/m-p/1333915#M18458