topic Re: Base Station Arlo Pro in Arlo Pro

Amber Power LED on Arlo Pro Base Station

Larc4 — Wed, 09 Nov 2016 21:04:11 GMT

Just set up my system. It did a couple of recordings and then the power light on the base unit went amber it it will not go back to green.
If I reset, or unplug, it is green for a moment when I plug it back it, BUT then goes back to amber.
It has stayed amber for hours.
According to the directions...amber means it is booting. Doubt it is still booting.
Any suggestions?
It also kept disconnectiong from the modem so I was going to try a different ethernet cord, but haven't had the chance since it won't power up.

Thanks for any help!

Re: Base Station Arlo Pro

TomMac — Fri, 04 Nov 2016 03:06:17 GMT

The only thing that may work is a reset of the base... Hold in the reset for about 10 secs till the front LEDs flash... If the power led continues to to go Amber after, contact support

Re: Base Station Arlo Pro

Larc4 — Fri, 04 Nov 2016 03:15:51 GMT

Thank you for your reply.
I had already tried that 3 times.
Still amber light 😞
Do you know the phone number for support??

Thanks!

Re: Base Station Arlo Pro

jguerdat — Fri, 04 Nov 2016 12:26:09 GMT

https://www.arlo.com/en-us/support/contact.aspx