topic Re: Arlo Pro Email Notification Delay in Arlo Pro

Arlo Pro Email Notification Delay

KbergIN — Fri, 05 May 2017 11:33:49 GMT

For the past 2 days, we've been having a 2 hour delay in receiving notifications from our Arlo Pro system. I have 2 different email accounts on my iPhone 6, one is Gmail and both been working great until a few days ago. Nothing has changed in our schedule. Our delayed notification emails will state the actual time the cameras were triggered but the email arrives 2 hours late.

Re: Arlo Pro Email Notification Delay

jguerdat — Sun, 07 May 2017 13:18:51 GMT

You can check the full email headers to see where the slowdown is occuring. In the past, it appears to be an issue leaving the Amazon AWS servers but we have no idea why.

You may want to enable push notifications so you get timely notifications.

Re: Arlo Pro Email Notification Delay

jz100 — Wed, 10 May 2017 04:53:28 GMT

I have experienced alert delay of a few hours since several days ago. Today I got the email at 9:13 pm for a detection time stamped at 6:39pm. The video also did not show up in the library tab of the ios app until much later than 6:39pm. This renders the detection useless. Please look into this issue. We had used the arlo for about a year with no issue until about a week ago with this disabling delay of alerts.

Re: Arlo Pro Email Notification Delay

JamesC — Thu, 11 May 2017 19:52:12 GMT

jz100,

I have not been able to replicate this issue. Are you still seeing this behavior?

JamesC

Re: Arlo Pro Email Notification Delay

jz100 — Thu, 11 May 2017 22:39:05 GMT

Yup. Even today. I got an email alert at 1:04pm for an event that happened at 10:47am.

Re: Arlo Pro Email Notification Delay

jz100 — Thu, 11 May 2017 22:48:43 GMT

Also it does not happen with every alert. Perhaps 60% of all alerts are delayed by 1 to 2.5 hours. The ios app also alerts immediately. But when I open the app, there is no new video (until after the delay). Email and video are delayed together. Thx for looking into this.

Re: Arlo Pro Email Notification Delay

KbergIN — Thu, 11 May 2017 23:07:30 GMT

Still getting delays but today, we're getting instant email notifications on one of our cameras but the other one still is delayed (usually about 2 hours). A week before this happened, we did get a new router. Had a cheap Belkin before and got a Netgear R7000 (Nighthawk). At first we thought maybe that was the problem but the cameras worked okay for about a week and then the delay began and still has continued to this day. I get Gmail notification and a diffferent POP email. Both are delayed simultaneously which makes me think it's a server issue. But today we're getting current notifications on one and not the other. The only other think I recall is that we tried moving a camera a little to the left one day and it went offline and then we got it back and that is the one we're having problems with today. May just be coincidental. Gets frustrating! I've read where some have removed all cameras and re-installed them. Should we try that?

Re: Arlo Pro Email Notification Delay

jguerdat — Fri, 12 May 2017 13:05:03 GMT

I don't see how a camera could cause the delay. Check the full email headers (post them here if you like) to verify that the server sent the email but the email service you used didn't receive them for a long time. That's what we've seen before which is a backend issue, not camera or base.

Re: Arlo Pro Email Notification Delay

jcwrks — Fri, 12 May 2017 15:11:53 GMT

jz100 wrote:
Also it does not happen with every alert. Perhaps 60% of all alerts are delayed by 1 to 2.5 hours. The ios app also alerts immediately. But when I open the app, there is no new video (until after the delay). Email and video are delayed together. Thx for looking into this.

Remove camera from app
Remove battery from camera
Reboot the base
Sync camera to base

Re: Arlo Pro Email Notification Delay

lmsattler — Wed, 17 May 2017 22:48:25 GMT

I have recently been having the same problem. I have two different Arlo systems at two different locations with different email servers. The problem started about 2 weeks ago- slowly and in 1 case it started on just 1 of the 3 cameras. Now it is becoming more frequent and in the case of multiple cameras the delay has spread to two of the 3 cameras. This eliminates the router and the server as the problem unless multiple servers are malfunctioning at the same time. Is it possible the video could be getting hung up somewhere between the Arlo system and the email server? This problem does not happen with every single video but it is increasing in frequency. Thanks for looking into this problem.

Re: Arlo Pro Email Notification Delay

TimTexas22 — Fri, 19 May 2017 16:13:51 GMT

Were you able to resolve the issue? Im having the same problem with 4-5 hour delays in receiving the video and email. Thanks,

Re: Arlo Pro Email Notification Delay

KbergIN — Sat, 20 May 2017 23:54:55 GMT

Nothing resolved. Arlo push notifications work but both the video appears in library and email notifications are usually 2 hours later. Has been that way for several weeks consistently. The time stamp on the library video and email are both accurate in the time the motion was detected but delivery is 2 hours late. Very disappointed. Have considered removing everything and starting all over again but not sure if that will resolve.anyone else got any ideas?

Re: Arlo Pro Email Notification Delay

jz100 — Sun, 21 May 2017 13:03:02 GMT

Did the following:

Remove camera from app
Remove battery from camera
Reboot the base
Sync camera to base

Seems to be better. I would recommend you all try these and let all know whether it works. I had six alerts. I am pretty sure nothing came later than an hour. Emails seem to have two time stamps. One on ios email app. Another inside the email. Ios email time stamp can still be late. But all six had inside email time stamp matching the alert video timestamp. Sorry for the confusing description here. Will report back back when I have a few more days of experience. Jz

Re: Arlo Pro Email Notification Delay

jz100 — Mon, 22 May 2017 01:30:00 GMT

Just experienced a 3 hour delay. Jcwrks, the steps you recommended did not work. At this point I believe netgear is having a delay issue on its side. Please advise as the cameras are no longer dependable as security measures. This is a serious flaw and I hope netgear can solve it with high priority. Jz

Re: Arlo Pro Email Notification Delay

SMG_cville — Thu, 25 May 2017 15:06:19 GMT

Here the same thing. Was in contact with arlo support and they kind of blamed it on my internet provider.They also had me change my email address which didn't resolve the problem. That problem seems to have occurred last year too and then they were at least so open to inform the forum that they had difficulites with one of their cloud servers.

Re: Arlo Pro Email Notification Delay

jz100 — Fri, 09 Jun 2017 12:34:57 GMT

Still same issue. Arlo, could you take responsibilities and at least acknowledge the issue and work on a fix? Disappointed by the silence so far.

Re: Arlo Pro Email Notification Delay

KbergIN — Fri, 09 Jun 2017 16:40:55 GMT

It's 11:30 a.m. now, and my Library still doesn't yet show my husband leaving the house at 5:45 a.m. Library says "No recordings". ! Usually it has taken about 2 hours to show. This is ridiculous! A lot of money spent for a product that doesn't deliver what it promises. At first it worked like a charm, but for several months now my email notifications and delivery of the recording to the Library are delayed for hours!

Re: Arlo Pro Email Notification Delay

JamesC — Fri, 09 Jun 2017 23:05:00 GMT

I have escalated this topic and engineering is currently investigating. I will post an update when I have more information.

JamesC

Re: Arlo Pro Email Notification Delay

Octrojam — Sat, 10 Jun 2017 06:14:03 GMT

Been having the same problem as well. Push notifications coming hours after the detected event. My phone just went off and when I logged in, the app showed the most recent event as occurring 2 hours ago. It's been this way for at least a month, maybe longer.

Re: Arlo Pro Email Notification Delay

mcmu12 — Mon, 12 Jun 2017 18:14:47 GMT

Same issue for me. I posted the same problem on another string but want to see if the answer is found on this string.