https://community.arlo.com/t5/Arlo-Pro/arlo-pro-vmc4030-subscription-problem/m-p/1280392#M12837 <P>Try power cycling the base first. If still a problem, open a case using the Contact Support link at the bottom here.</P> Tue, 09 May 2017 14:17:16 GMT jguerdat 2017-05-09T14:17:16Z https://community.arlo.com/t5/Arlo-Pro/arlo-pro-vmc4030-subscription-problem/m-p/1280112#M12811 <P>I have tried for the last 2 days to upgrade to a Premier Subscription and I receive "Billing provide server unreachable" both on my Android and my PC. I would like to sign up for a Premier account, Can you help?</P><P>&nbsp;</P><P>Thank you,</P><P>&nbsp;</P><P>JAmes&nbsp;</P> Tue, 09 May 2017 01:18:09 GMT https://community.arlo.com/t5/Arlo-Pro/arlo-pro-vmc4030-subscription-problem/m-p/1280112#M12811 stealthjam 2017-05-09T01:18:09Z https://community.arlo.com/t5/Arlo-Pro/arlo-pro-vmc4030-subscription-problem/m-p/1280392#M12837 <P>Try power cycling the base first. If still a problem, open a case using the Contact Support link at the bottom here.</P> Tue, 09 May 2017 14:17:16 GMT https://community.arlo.com/t5/Arlo-Pro/arlo-pro-vmc4030-subscription-problem/m-p/1280392#M12837 jguerdat 2017-05-09T14:17:16Z https://community.arlo.com/t5/Arlo-Pro/arlo-pro-vmc4030-subscription-problem/m-p/1280756#M12874 <P>stealthjam,</P> <P>&nbsp;</P> <P>At what point are you seeing this error message? Can you provide a screenshot?</P> <P>&nbsp;</P> <P>JamesC</P> Tue, 09 May 2017 23:12:49 GMT https://community.arlo.com/t5/Arlo-Pro/arlo-pro-vmc4030-subscription-problem/m-p/1280756#M12874 JamesC 2017-05-09T23:12:49Z https://community.arlo.com/t5/Arlo-Pro/arlo-pro-vmc4030-subscription-problem/m-p/1281510#M12974 <P>Thank you!!! It worked. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 11 May 2017 02:01:18 GMT https://community.arlo.com/t5/Arlo-Pro/arlo-pro-vmc4030-subscription-problem/m-p/1281510#M12974 stealthjam 2017-05-11T02:01:18Z