https://community.arlo.com/t5/Arlo-Pro/Connection-help/m-p/1278343#M12663 <P>cdias79,</P> <P>&nbsp;</P> <P>Has this camera ever been synced in the past? What is the behavior of the camera after pressing the sync button while the camera is plugged in via USB?</P> <P>&nbsp;</P> <P>JamesC</P> Fri, 05 May 2017 15:56:29 GMT JamesC 2017-05-05T15:56:29Z https://community.arlo.com/t5/Arlo-Pro/Connection-help/m-p/1277837#M12661 <P>Wondering if I need a new rechargeable battery? So, I have no connection on this one camera. When I press sync button NOTHING happens. When I plug a USB into the camera, the amber light flashes a few times then goes away. I've charged it all night and the next day still nothing. Do I need a new battery? Looks like its not holding &nbsp;a charge at all. Nor can I sync, etc. HELP!</P> Thu, 04 May 2017 19:02:35 GMT https://community.arlo.com/t5/Arlo-Pro/Connection-help/m-p/1277837#M12661 cdias79 2017-05-04T19:02:35Z https://community.arlo.com/t5/Arlo-Pro/Connection-help/m-p/1277943#M12662 Contact Support using the Contact Support link at the bottom here. You can swap batteries between cameras to see if the issue follows the battery. Thu, 04 May 2017 21:34:35 GMT https://community.arlo.com/t5/Arlo-Pro/Connection-help/m-p/1277943#M12662 jguerdat 2017-05-04T21:34:35Z https://community.arlo.com/t5/Arlo-Pro/Connection-help/m-p/1278343#M12663 <P>cdias79,</P> <P>&nbsp;</P> <P>Has this camera ever been synced in the past? What is the behavior of the camera after pressing the sync button while the camera is plugged in via USB?</P> <P>&nbsp;</P> <P>JamesC</P> Fri, 05 May 2017 15:56:29 GMT https://community.arlo.com/t5/Arlo-Pro/Connection-help/m-p/1278343#M12663 JamesC 2017-05-05T15:56:29Z https://community.arlo.com/t5/Arlo-Pro/Connection-help/m-p/1278345#M12664 <P>Thanks Guys, Netgear is sending a new battery.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 05 May 2017 15:57:53 GMT https://community.arlo.com/t5/Arlo-Pro/Connection-help/m-p/1278345#M12664 cdias79 2017-05-05T15:57:53Z