topic Re: Way too sensitive....help in Arlo Pro

Way too sensitive....help

Ripleey7 — Fri, 03 Feb 2017 02:55:27 GMT

I have the camera set to view my drive and parked cars. Trouble is, the camera is picking up every bug that flies by...night time...every 4-5 seconds. Can't seem to turn the sensitivity down.

Re: Way too sensitive....help

TomMac — Fri, 03 Feb 2017 04:23:18 GMT

You have to edit the sense level in the mode your using...

To change sense level;
Click on MODE
Click on BASE and modes will appear in right side column
Click on the MODE you want to edit, use ">" to edit same
you should now see the cameras, pick the one you want and hit EDIT
Drop down to MOTION is detected and hit edit again
The sense level slider is there... when you back out ( go BACK one page ) SAVE at bottom of the previous page

Re: Way too sensitive....help

Ripleey7 — Fri, 03 Feb 2017 05:20:34 GMT

I have done this. I guess I am confused by the icons. Slow <--> Fast which way is less sensitive? Tried both, but still getting notifications every minute or so. When I watch live vid....I can see the small bugs...smaller than a fly....not the size of a moth or anything......🙁

Re: Way too sensitive....help

jguerdat — Fri, 03 Feb 2017 14:18:21 GMT

To the left is less sensitive. Be sure to save after making changes. Also, small bugs are unlikely to trigger detection. Take your cameras and place them facing a wall with no motion going on. Are the recordings still occuring? If so, open a case with support.

Re: Way too sensitive....help

Bonjonesie — Fri, 05 May 2017 02:16:09 GMT

Hey my audio goes off constantly and guess what. The setting for audio is turned to off!! What?! I have to turn the camera off completely so it won't keep going off help!

Re: Way too sensitive....help

Ripleey — Fri, 05 May 2017 15:32:44 GMT

I think you want to keep the audio you have turned off back on, then go to "mode" then armed then click the pencil on the right...then you can decide when each device will record. We have some set to record with audio or motion and others just to motion. Hope this helps. Make sure you have the other setting back on tho.

Re: Way too sensitive....help

MNIcewolf — Mon, 05 Jun 2017 19:14:59 GMT

I'm in the same boat, trying to set up a set of new cams. The driveway one watching over my shop and driveway goes off about every 10 minutes and I now have it down to 50%. My patio one is still at 80% watching over the adjoining area and it rarely goes off. I'll keep turning the sensotivity down until I get to 5% then I have to wonder, will it even pick anything up any more?

Re: Way too sensitive....help

jguerdat — Mon, 05 Jun 2017 22:55:41 GMT

Is your firmware up to date?

Re: Way too sensitive....help

Bonjonesie — Mon, 05 Jun 2017 23:17:24 GMT

So I called support, and they walked me through changing the sensitivity levels,- this helped tremendously. One of my cameras is just super sensitive, but when the tech walked me through it, I was able to make it managable, without having to turn the whole thing off.

Re: Way too sensitive....help

Bonjonesie — Mon, 05 Jun 2017 23:19:53 GMT

Also, it is a really good idea to carefully spray "Raid" or some sort of bug spray (AROUND) not on the cameras. This will keep bugs from setting it off.

Re: Way too sensitive....help

MNIcewolf — Tue, 06 Jun 2017 03:22:24 GMT

Yes, did that yesterday as soon as I brought them up.

Re: Way too sensitive....help

MNIcewolf — Tue, 06 Jun 2017 03:25:08 GMT

I'm still adjusting down. I'm now down to 15%, I'll see how that works out.