topic Re: ARLO PRO Failure to update base station and Netgear has no solution in Arlo Pro

ARLO PRO Failure to update base station and Netgear has no solution

Yingmsy — Tue, 25 Apr 2017 04:48:16 GMT

ARLO FIRMWARE DISASTER

Update Fails - ARLO PRO Base Station Update - 1.8.2 to 1.8.9.0.

I will never buy anything Netgear Again.

Netgear sells crap and they cannot support it. If you search for this failure all they can say is your internet connection is too slow.

First - applying an update should be the decision of the customer of when they can afford to do it. NOT NETGEAR.

Your upgrade/update process is not working properly and needs to be fixed - NOW!

You need to hire software engineers that know what they are doing. I can download the latest upgrade to Windows 10 and apply it withjout any issues

but my connection is to slow for Netgear - really?

Could you even imangine if your laptop comes up and says you must apply this upgrade or your laptop will never work again and then shove it out

and crash millions of laptops - you would be out of business in one day.

Re: ARLO PRO Failure to update base station and Netgear has no solution

JamesC — Tue, 25 Apr 2017 17:11:25 GMT

Yingmsy,

Poor internet speeds can cause issues with receiving the firmware updates.

Who is your ISP and what are your download/upload speeds?

JamesC

Re: ARLO PRO Failure to update base station and Netgear has no solution

Aflores — Wed, 03 May 2017 01:07:38 GMT

I agree they should hire bette engineers and fix this issue

Re: ARLO PRO Failure to update base station and Netgear has no solution

Aflores — Wed, 03 May 2017 01:08:07 GMT

They should not be blaming the internet speed

Re: ARLO PRO Failure to update base station and Netgear has no solution

Aflores — Wed, 03 May 2017 01:09:02 GMT

I am just having the same issue now but when i first bought it no problem

Re: ARLO PRO Failure to update base station and Netgear has no solution

JamesC — Wed, 03 May 2017 18:33:11 GMT

Aflores,

What is your download/upload speeds? Poor speeds are generally the issue when firmware updates cannot be complete. Many users have resolved this issue after increasing internet speeds or temporarily setting up their system at a location with higher speeds.

JamesC

Re: ARLO PRO Failure to update base station and Netgear has no solution

frank2017 — Tue, 01 Aug 2017 01:25:36 GMT

Possible as anything but I just bought the system and aside from the fact that I do like it cannot update the firmware. 59 mps download but slow upload with Charter. Getting that fixed tommorow and will tray again. But why can I download and install MS updates that I am certain are larger than Arlo Updates?