topic Re: Multiple videos created from one motion event in Arlo Pro

Multiple videos created from one motion event

jguerdat — Tue, 01 Nov 2016 13:35:55 GMT

I've been having 3-4 videos created from both Pro cameras but only one motion event. It's not that the motion continues but the cameras seem to think so. It only happens at night - daytime has been fine. I use high sensitivity and have been slowly reducing it to see what happens with no luck. Anyone else? If so, have you fixed it? How?

Re: Multiple videos created from one motion event

serghe — Tue, 01 Nov 2016 13:40:01 GMT

I have one that does the same thing, only on night vision and it recordes 7-8 videos. Sensitivity is set around 60 now

Re: Multiple videos created from one motion event

jguerdat — Tue, 01 Nov 2016 14:09:20 GMT

Since I'm not the only one, I'd suggest that anyone having this issue should open a case using the Contact Support link at the bottom here.

Re: Multiple videos created from one motion event

JamesC — Wed, 02 Nov 2016 22:22:51 GMT

jguerdat,

Thank you for bringing this to our attention. I have not seen this behavior. I will escalate this topic for further investigation.

JamesC

Re: Multiple videos created from one motion event

jguerdat — Thu, 03 Nov 2016 00:23:25 GMT

Case #27613347

Re: Multiple videos created from one motion event

serghe — Thu, 03 Nov 2016 01:28:36 GMT

Case #27613388

Re: Multiple videos created from one motion event

serghe — Mon, 07 Nov 2016 21:34:47 GMT

UPDATE: After doing some testing in a closed/dark eviroment (during testing I discovered some permanent noise/sound on the recordings) I will get a replacement this week.