topic Re: Arlo Pro - Timezone_error (VMS4230) in Arlo Pro

Arlo Pro - Timezone_error (VMS4230)

Matteo2000 — Sun, 23 Apr 2017 10:50:50 GMT

Hi all,

I recently purchased the Arlo Pro 2-camera kit. I have set it up today and, no matter what I do, I get a timezone error ("timezone_error") when I try to connect to the cameras with a browser. I have attached screenshots to show the error.

When I connect to the cameras using my iPhone then it all works fine. However, in Chrome, IE or Edge I can't interact with the camera without getting the error. For example, if I try to manually record or to take a screenshot then the error pops up. If I click on "Mode" then I can't interact with the Arlo Pro Hub as it always says "Getting status" no matter how long I wait.

I am in the UK and I have GMT (London) selected. I have tried switching to UTC and to GMT+1 but they don't work either. There doesn't seem to be any option to select British Summer Time (i.e. Daylight Savings). I have the latest firmware installed and I have tried cycling the power to the hub (and restarting the hub) multiple times to no avail.

Please assist.

Matt

Re: Arlo Pro - Timezone_error (VMS4230)

JamesC — Tue, 25 Apr 2017 16:52:10 GMT

Matteo2000,

If you do not get the same results using iOS, this must be an issue with the browser(s) or viewing device. More in-depth troubleshooting is needed to further isolate. I encourage you to contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Arlo Pro - Timezone_error (VMS4230)

MunteanuBogdan — Wed, 26 Apr 2017 11:52:33 GMT

Same problem here...

I can`t record "Timezone_error" and when i try to select Mode i have this problem: "Getting status..."

Re: Arlo Pro - Timezone_error (VMS4230)

JamesC — Wed, 26 Apr 2017 15:18:20 GMT

MunteanuBogdan,

What time zone are you using? Do you see the same issue if trying a different time zone (like the user above)? Do you see the same behavior after a base station reboot?

JamesC

Re: Arlo Pro - Timezone_error (VMS4230)

Matteo2000 — Wed, 26 Apr 2017 17:50:49 GMT

Hi all,

I have GMT (London) selected. A reboot didn't have any effect.

However, now, several days later it has suddenly started working and fixed itself!

Thanks,

Matt

Re: Arlo Pro - Timezone_error (VMS4230)

jguerdat — Wed, 26 Apr 2017 21:24:24 GMT

A possibility is that port 123 (ntp) was being blocked to Netgear.com someone!Are. Others have mentioned this port being needed as well as the normal ports 80 and 443.

Re: Arlo Pro - Timezone_error (VMS4230)

MunteanuBogdan — Thu, 27 Apr 2017 06:10:51 GMT

Solved for me, try to power OFFyour base unint and wait 30 sec after that power ON. Work for me!

I use time zone Romania Bucharest.