topic Re: Arlo base station seems stuck at 'getting information' in Arlo Pro

Arlo base station seems stuck at 'getting information'

rkmiller — Mon, 19 Dec 2016 17:08:09 GMT

My Arlo base station seems stuck at 'getting information' and no response. Arlo cameras are able to detect motion, but motion is not recorded.

Re: VMB4000

TomMac — Sat, 17 Dec 2016 18:30:21 GMT

Power button reboot the base, let it come back online.

Re: VMB4000

rkmiller — Sat, 17 Dec 2016 18:35:51 GMT

I don't want my system going donwn three or more times a week. There must be anther solution.

Re: VMB4000

ramie — Sat, 17 Dec 2016 18:56:03 GMT

Good luck with trying to contact customer support, as its non existent if you end up returning the system

Re: VMB4000

rkmiller — Sat, 17 Dec 2016 19:08:56 GMT

So true, I was on hold for 2 hours with no answer.

Re: VMB4000

ramie — Sat, 17 Dec 2016 19:19:30 GMT

that sucks... we are paying top dollar for a product that sometimes works and sometimes doesn't and for a non existent customer support... we should make these complains go viral and maybe then they will take care of us the customer

Re: VMB4000

JamesC — Mon, 19 Dec 2016 17:10:16 GMT

rkmiller,

Did rebooting the base station resolve the issue or are you still seeing this behavior? Do you see the same behavior from all clients/devices (web browser, mobile app, etc)?

JamesC

Re: Arlo base station seems stuck at 'getting information'

Jo-Anne — Thu, 20 Apr 2017 03:03:30 GMT

We have tried lots of options: reboot, unplugged , removed base & then reinstalled, factory reset, even a new router (as ours was getting very slow) nothing helped. The Arlo base station is still stuck at 'getting information'

We even removed the cameras, and tried resyncing. They seem to sync to the base, but they do not show up in the app.

Any further ideas to try?

Re: Arlo base station seems stuck at 'getting information'

pcuser12345 — Thu, 20 Apr 2017 04:01:13 GMT

mine does that getting stuck too so yea not alone

Re: Arlo base station seems stuck at 'getting information'

Gellie — Thu, 20 Apr 2017 15:41:54 GMT

My system just went down for the second time in this week(just a week old). The first time i disconected the base station from the power. Cameras came back on line. This mornng, powering off did not work. I rebooted my router(s) in my house and they came back on line. System seems a bit finiky. I'll give it another week or so before i return it.

Re: Arlo base station seems stuck at 'getting information'

Jo-Anne — Thu, 20 Apr 2017 21:18:03 GMT

We have had ours since Sept 2016. First issue with it. But..... nothing seems to be resolving the issue.

Re: VMB4000

Jo-Anne — Thu, 20 Apr 2017 21:22:13 GMT

Hi! Arlo base is still saying 'getting information' and no cameras show in the app, but when syncing they look like they sync' successfully. All of our other devices are working normally.

Re: Arlo base station seems stuck at 'getting information'

Jo-Anne — Sat, 22 Apr 2017 19:26:36 GMT

Contacted arlo support, had my system up & running right away! Try the support option, not the community!!