topic Re: Arlo Pro - can't view videos on phone when away from home in Arlo Pro

Arlo Pro - can't view videos on phone when away from home

smiletwice — Thu, 20 Apr 2017 16:39:48 GMT

I just bought this system. It takes 10 second videos every time motion is sensed. It does not appear to continue recording when motion is ongoing past ten seconds. And then I can't review video when I'm away from home. I have an iPhone, with three bars of Verizon LTE showing up and when I hit play on the video it buffers for a minute or so and then just go still again with the video never having played. Any ideas? Not impressed at all so far.....

Re: Arlo Pro - can't view videos on phone when away from home

TomMac — Thu, 20 Apr 2017 18:47:16 GMT

10 second record is the default, you can go into the MODE your using and edit it to make the time up to 2 mins

Check out the FAQs and look for increase record time

Re: Arlo Pro - can't view videos on phone when away from home

JamesC — Fri, 21 Apr 2017 18:28:40 GMT

smiletwice,

You can view recordings from the web client or Arlo mobile app as long as you have an internet connection (does not need to be connected to the same network as your base station).

It sounds like your connection away from home could be poor, causing the videos to buffer and fail. Do you see this behavior when attempting to use any other application on your phone?

JamesC

Re: Arlo Pro - can't view videos on phone when away from home

Bluelady13 — Tue, 08 Aug 2017 12:42:35 GMT

I have the same issue. I cannot view the clips, or the live living room feed while I am away from home. And I was parked next to a huge cell tower. Had ATT and full bars. I have a Linksys Velop secure wifi system on my home internet, and I could view my Vivint doorbell camera and the clips on that. Why is Arlo so bad? How do you fix this? I bought these to view my home and pups inside when I am away. That's $1000 for something that I can't use

Re: Arlo Pro - can't view videos on phone when away from home

JamesC — Wed, 09 Aug 2017 17:05:46 GMT

Bluelady13,

Do you get any error messages when attempting the live stream? What behavior are you seeing after clicking the live stream button?

JamesC

Re: Arlo Pro - can't view videos on phone when away from home

Bluelady13 — Mon, 14 Aug 2017 16:03:24 GMT

It just tells me I'm not connected to the internet. I use my fingerprint to login and it tells me the same. I can't see clips or live feed because it says I'm
Not connected to the internet. I've restarted my iPhone, I was sitting next
To a cell tower with full bars, could view the doorbell cam and change the AC temp and surf the web. I had internet just not wifi.

I've tried deleting the app and reinstalling, but still can not open the arlo app when away from home to view the camera live feed, or clips. I'd really APPRECIATE some help!! I can't get back to this question easily. It took me 2 days to find it

Re: Arlo Pro - can't view videos on phone when away from home

JamesC — Mon, 14 Aug 2017 16:04:43 GMT

Bluelady13,

It sounds like your mobile device did not have an internet connection at the time you were attempting to use the app. Were other data applications working on your phone at the time?

Are you still experiencing this when connected to mobile data?

JamesC

Re: Arlo Pro - can't view videos on phone when away from home

Bluelady13 — Tue, 15 Aug 2017 22:20:13 GMT

This is what I got on I-10 todaySame on I-10Out in front of my home. I have 55 mbs

These are from today. On the I-10 on my way home to check the cameras, and then out in front of my home. I have 55 mbs internet with ATT Uverse, and a Velpo system to reduce interference. Because theres a mall behind my home and neighbors all have WIFIALL the other wifi in range

WHY can I not view the cameras??? I thought that was the pourpose of them, to view activity while AWAY from HOME

Re: Arlo Pro - can't view videos on phone when away from home

watchdog99 — Wed, 16 Aug 2017 11:43:24 GMT

on the first two screen shots looks like you only have 1 let bar. you were away from home during those instances... does it pick up the cameras when you are home?
on the last screen shot looks like your base station does not have an internet connection.

Re: Arlo Pro - can't view videos on phone when away from home

mlf1 — Wed, 16 Aug 2017 20:58:44 GMT

SOLVED (probably - solved my problem). iPhone / Settings / Arlo / Cellular Data - Enable. Default setting appears to be Disabled.

Re: Arlo Pro - can't view videos on phone when away from home

Dazee — Mon, 09 Oct 2017 21:05:00 GMT

I am so frustrated, it will not allow me to view cameras or get notifications when away from home . It says no wireless internet?!!?? My allow cellular is on. HELP HELP

Re: Arlo Pro - can't view videos on phone when away from home

Dazee — Tue, 10 Oct 2017 13:36:20 GMT

I need to get this resolved so I can return over $1000.00 worth of equipment before return date passes.

I HAVE TRIED EVERYTHING AND IT STILL SAYS ‘NO WI FI CONNECTION’ WHEN I TRY & view when away from home!!!!!

there needs to be a section on how to properly set up your iPhone . My phone is the 7 and updated to IOS 11.

Re: Arlo Pro - can't view videos on phone when away from home

Dazee — Tue, 10 Oct 2017 13:39:10 GMT

Can’t view away from home. YES, everything else works fine on my phone and have good internet connection. Keep getting message, no wi fi connection!!

PLEASE HELP. THIS IS WHY I PURCHASED!!!!

Re: Arlo Pro - can't view videos on phone when away from home

JamesC — Tue, 10 Oct 2017 18:14:38 GMT

Dazee,

Where are you seeing the error message? If your mobile device has an internet connection, you can log in to the Arlo mobile app and view from anywhere. It could be the network you are connected to that is blocking the live stream, try turning off the WiFi connection on your phone and use the data connection, do you experience the same issue?

JamesC

Re: Arlo Pro - can't view videos on phone when away from home

mlf1 — Thu, 12 Oct 2017 15:32:00 GMT

For me on my iPhone 6 / IOS 11, this problem resolved when I discovered the Settings / Arlo . Cellular Data setting. I turned that On, then I could view videos while on Verizon LTE. Apparently, the default setting is Off. I did not see this described in the Arlo documentation (but I might have missed it). Other commenters on this thread say they have Cellular Data set to On, so this apparently is not the only problem.

Re: Arlo Pro - can't view videos on phone when away from home

jguerdat — Thu, 12 Oct 2017 17:41:22 GMT

It might be worth reinstalling the app, allowing all permissions and checking again. I wonder if it's an issue with the app installing or updating not setting permissions as expected.

Re: Arlo Pro - can't view videos on phone when away from home

DandyGal09 — Sat, 30 Dec 2017 00:59:24 GMT

Oh lawd..... I need to save this thread and don't know how. I'm having same issue.
Not understanding the tag?
Help....all of this is new

Re: Arlo Pro - can't view videos on phone when away from home

JamesC — Tue, 02 Jan 2018 17:17:47 GMT

DandyGal09,

Can you provide specific details of what you are experiencing? Are you seeing any error messages? What exactly are you trying to do that you're having trouble with?

JamesC