topic Re: cannot coinect to Arlo server in Arlo Pro

cannot coinect to Arlo server

rock9000 — Mon, 17 Apr 2017 22:29:26 GMT

Re: cannot coinect to Arlo server

steve_t — Mon, 17 Apr 2017 23:24:30 GMT

Can you give us more information on your set up and what you've done so far?

Re: cannot coinect to Arlo server

JamesC — Tue, 18 Apr 2017 18:36:09 GMT

rock9000,

As suggested above, more information is needed. Are you seeing an error message when trying to view your cameras? Are you unable to complete the set up process? At what point are you having an issue?

JamesC

Re: cannot coinect to Arlo server

Shapro — Tue, 18 Apr 2017 19:05:33 GMT

Trying to setup a new Arlo pro and on the 'discover devise' page it comes up with "arlo is currently unavaliable".

3x green lights are on base station etc..

Any solutions?

Re: cannot coinect to Arlo server

jguerdat — Tue, 18 Apr 2017 21:48:23 GMT

3 green LEDs implies the system is already set up. If you log in instead of trying to set up a new system, do you see any devices on the Devices tab as well as in Settings, My Devices? Is this a new system or used? You may need to reset the system and start fresh. Remove all devices in Settings, My Devices as well as use the reset button until the LEDs flash amber. Use the Add Device button in the Devices tab to add the base and sync the cameras.

Re: cannot coinect to Arlo server

rock9000 — Thu, 20 Apr 2017 22:01:42 GMT

My service provider arrived and he requested what ports need to be opened to allow connection, can anyone answer this question. The two green led lights come on and seems like there is connection with app but in fact there is not.

Re: cannot coinect to Arlo server

steve_t — Thu, 20 Apr 2017 23:26:56 GMT

80, 123, 443

Are there 2 green LEDs or 3?

Re: cannot coinect to Arlo server

rock9000 — Fri, 21 Apr 2017 00:49:58 GMT

Two green lights

Re: cannot coinect to Arlo server

Gellie — Fri, 21 Apr 2017 14:54:05 GMT

Try rebooting the base station(unpluf for a few minuets). If that doesent work reboot your entire network router.

Re: cannot coinect to Arlo server

steve_t — Sat, 22 Apr 2017 00:05:49 GMT

Which 2 green lights? Are there any other lights on?