topic Re: Detecting audio though audio detection is NOT on in Arlo Pro

Detecting audio though audio detection is NOT on

trayes77 — Fri, 31 Mar 2017 16:28:48 GMT

Ever since the disastrous firmware update yesterday. A lot of users are still having issues with some cameras. I have 2 Arlo pros, 1 is fine e after the update, the other is getting constant audio alerts even though I have audio detection off. I've rebooted my base station, shut off the camera and reconnected, nothing seems to have fixed the issue. Any other thoughts or suggestions?

Re: Detecting audio though audio detection is NOT on

TomMac — Fri, 31 Mar 2017 16:41:45 GMT

Have you gone to settings, use remove device and then bring it back as new?

Re: Detecting audio though audio detection is NOT on

trayes77 — Fri, 31 Mar 2017 17:00:54 GMT

I will try that when I get home, thanks

Re: Detecting audio though audio detection is NOT on

NeoNaya — Fri, 31 Mar 2017 18:05:43 GMT

I have same issue. After the firmware that was pushed last night (Pro Camera FW 1.092.0.1_11504, Pro Base Station FW 1.8.9.0_11528), two of my Arlo Pro cameras constantly issue false audio alerts. This is even though the microphone is off. Removing the device and adding new has not solved this issue.

Re: Detecting audio though audio detection is NOT on

jguerdat — Fri, 31 Mar 2017 21:05:42 GMT

Did you open a case with support?

Re: Detecting audio though audio detection is NOT on

BPRocket — Sat, 01 Apr 2017 20:38:09 GMT

Exact same issue with one of my cameras. It continuously sends audio alerts even when audio is off. But I found it only does this geofence mode. Other modes work fine with his camera. Rebooting the base or the camera has not fixed the problem.

Re: Detecting audio though audio detection is NOT on

jguerdat — Sat, 01 Apr 2017 22:36:11 GMT

Some have suggested removing and resyncing has helped.

Re: Detecting audio though audio detection is NOT on

trayes77 — Sun, 02 Apr 2017 14:50:23 GMT

I reminded the camera and resynced. Seems to be working,will post if anything changes.

Re: Detecting audio though audio detection is NOT on

trayes77 — Mon, 03 Apr 2017 13:02:59 GMT

Unfortunately my one camera is still giving false audio alerts. It went off all last night and I have to recharge the batteries. Anyone else still having issues
? Any other suggestions other than what had been mentioned above?

Re: Detecting audio though audio detection is NOT on

jguerdat — Mon, 03 Apr 2017 13:04:58 GMT

Did you remove and resync your camera? That has seemed to be the current solution.

Re: Detecting audio though audio detection is NOT on

trayes77 — Mon, 03 Apr 2017 13:18:49 GMT

Yes, all of the solutions that were mentioned above I did. Thanks

Re: Detecting audio though audio detection is NOT on

jguerdat — Mon, 03 Apr 2017 15:11:00 GMT

Seems like your next step is to open a case with support.

Re: Detecting audio though audio detection is NOT on

JamesC — Tue, 11 Apr 2017 18:02:06 GMT

The root cause of this issue has been identified by the engineering team. A fix will be made available soon. I will post an update when I have more information.

We apologize for any inconvenience caused and thank you for your patience during this process.

JamesC

Re: Detecting audio though audio detection is NOT on

trayes77 — Tue, 11 Apr 2017 19:52:29 GMT

This is great news! Im sure the community looks forward to receiving the update!

Re: Detecting audio though audio detection is NOT on

WWLightning — Sun, 16 Apr 2017 16:19:32 GMT

Any updates to this? I have my audio turned off and still receive notifications for audio.

Re: Detecting audio though audio detection is NOT on

gusqiu — Sun, 16 Apr 2017 21:51:55 GMT

I have the same issue here, when will Netgear release the fix?

Re: Detecting audio though audio detection is NOT on

JamesC — Tue, 18 Apr 2017 21:36:02 GMT

Engineering is still investigating this issue. I will post an update when a fix is available.

JamesC

Re: Detecting audio though audio detection is NOT on

JamesC — Tue, 09 May 2017 15:50:49 GMT

A firmware update for Arlo Pro has been released resolving this issue. Please make sure your cameras are up to date with the latest firmware. See here for more information: Release Notes – Arlo Pro Camera 1.092.0.3.12290 – 9th May 2017

JamesC

Re: Detecting audio though audio detection is NOT on

WWLightning — Sat, 13 May 2017 13:38:23 GMT

My firmware has been updated. I still get audio alerts even though audio is turned off on this camera.

Re: Detecting audio though audio detection is NOT on

JamesC — Mon, 15 May 2017 22:01:27 GMT

WWLightning,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC